I'd like to give kudos to Holiday Inn Express & Suites in Terre Haute, woot woot!!
Let me start by saying that I am on room night 100 this year with IHG properties. I have properties that I stay
at routinely (don't want to take anything away from them), but let me share with the world that this property is amazing. Amazing is not possible without the people involved in the property itself. Staff here is top notch. If you are in the area for business of play do yourself a favor and look up this hotel. I checked in May 22nd and had a minor issue with a loud a/c. The maintenance gentleman came up to the room like flash gordon, determined the unit needed a part and didn't want to impede on my stay-- he disappeared for literally moments, returned with a luggage cart and forced (I was willing to stay and keep him company, but he was kind enough to keep my work in mind, I use "forced loosely as it was a very professional and kind gesture to take it to the next level and keep guest satisfaction in mind. I've stayed other places where I would've suffered sleep deprivation and been told there are no options) me to move to a better room!
In addition to Flash Gordon the front desk agents, I am referring to the guy & gal present today as I checked in as well as this past stay, have the skill of those who work at the Intercontinental or Kimpton-- I JOKE NOT! This property does not resemble a standard Holiday Inn Express from the structure to the staff.
By far one of the best Expresses I have had the PLEASURE of staying at. [Less]