Susanna, day front staff, very professional and personable. She exceeded our expectations in helping/directing us re, transportation svcs since we had an important event @ Faneuil Hall in Boston
Excellent shuttle svc. Slight communication problems w/night staff concerning train station pick up, but overall, Geoffrey, shuttle driver made up for it thru his friendly and professional demeanor. What impressed us most was that he refused a gratuity, even though the mishap was NOT his fault.
NOTE: Geoffrey, all day front staff apologized re, this matter, however, night staff didn't say a word, she even passed by us when we arrived back @ the hotel.
Other than that-- Awesome place and staff! [Less]