Every month i receive a letter with my points and it states that as an elite spire member, i will, not maybe, not if they are not booked, but i WILL ENJOY FREE UPGRADES. Very rarely does this happen.
Always seems like when it would be put to the best use, such as a longer stay than a few days, thats when they are " not available at this time, sooorrrryyy," sad face. :( It is a great benefit, but, if you cant follow through, then best not to even offer it. It makes members very angry to be led on in such a manner. This is a nationwide occurrance. [Less]