We stayed 4 nights at this hotel and the first night our room was never cleaned; bed not made, towels not replaced; coffee not replaced, etc. I contacted the front desk and they thought we had left
the do not disturb sign on the door but we never had it on the door. They then offered 2,000 points for the inconvenience but we never received the points.
This being said, the hotel overall was very nice and we would stay there again. [Less]