The silver lining...
This hotel has recently undergone renovations and definitely looks and feels new, bright and clean. We were impressed with the lobby and quick check-in and the size and view from our room.
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Unfortunately, after returning to our room the first night, we realized there was a leak in the bathroom ceiling that caused the floor to be soaked in water. It was too late to do anything about it the first night, so we left it for the morning. The main reason I am writing this review is because the two staff members that helped us over the following 24 hour period were EXCEPTIONAL and turned what would have otherwise been a brutal stay into a much better one: Caniece and Courtney.
Caniece quickly got us a new room (she had housekeeping clean it in under an hour so that we could move our stuff before leaving for the day) and was exceptionally helpful. Unfortunately, this room also had issues - the AC did not work (neither did the phone in the room, meaning I had to go down to the lobby to try to get this issue addressed) :( During a heat wave that saw temperatures above 90 degrees, this was not good news...again, what WAS great was that Courtney, working the night shift at the front desk, quickly took care of us, moving us to another room (the same first room, thinking the leak had been fixed - it had not) and ensuring we had everything we needed.
Overall, I think this hotel has great potential once all the construction outside and the renovation wrinkles have been ironed out. It is in a great location, very close to Beale St. and all the action that Memphis has to offer. What will make it exceptional at that time are the staff like Caniece and Courtney - I hope the management take the time to acknowledge these two amazing employees who turned a bad situation into a great experience. [Less]
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