We recently visited Syracuse, NY to take care of some business and explore what the city had to offer. When we checked in, the person at the front desk was very friendly and suggested different
places for us to visit and eat at during our stay. Our room was spacious and clean. The bathroom had an amazing shower head installed and the towels provided were so fluffy and soft! Everything worked properly (shower, lights, electricity sockets, thermostat, etc.) and met all of our expectations. Room service was very kind and accommodated us based on the sign we left on the door. Everything was wonderful.
What really made our trip fantastic was the amazing customer service we received from the Guest Services/Night Auditor, David S. We ended up in an unfortunate situation, but David graciously helped us throughout the entire ordeal and went above and beyond his duties and any of our expectations of a hotel employee, given the circumstances we were in. He really turned our trip around and saved it from ending up rather sour and unfortunate. We probably would have missed our flight the following day if it were not for him. His kindness and dedication to excellent customer service will always be remembered and appreciated. [Less]