This was my 3rd stay at the hotel. Obviously, I like it.
There was one bad experience. When I arrived, I had a scare. I thought I'd left my wallet in Asheville. I had cash, passport, and other
forms of ID. The woman at the front desk kept telling me she'd have to swipe my credit card, so there was no way I could stay.
I asked to speak to the manager. He came and said cash plus $200. I understood that and was willing to do that. I went to car to get cash and found my wallet. Problem solved. Why didn't associate at desk know that? She was just short of rude and offered me no options.
In addition, after I found wallet and she began to check me in, she only made eye contact when I asked her to please look up from the computer. I have a hearing loss and need to see a person when s/he speaks. I had to ask her after every question she asked to please look up. The same thing happened upon check out. I had to remind her after each question she asked, 'Could you please look up so I can understand you?"
I've had this hearing loss all of my life, and I realize people fall into the habit of not looking up when speaking, but 90% of the time, when asked to do so they will. She never did.
Besides, it is just good customer service to look the customer in they eye when offering service. [Less]