Friendly staff, exceptional rooms, quiet and peaceful stay. Happy "camper".
Great city view, and comfortable atmosphere
The CrownePlaza has a great view from the 20th floor. The bed was nice and clean as well as the bathroom.
My only complaint was that the included breakfast got charged to the room rather than be
"included". The front desk squared it away quickly but I was unable to use the IHG app to conveniently check out. [Less]
I have stayed at this property before and the staff has always been top notch.
I arrived late in the evening and was greeted by 2 enthusiastic ladies at the front desk.
Because it was late I
went straight to my room and went to bed. I awoke in the night freezing as the heater in my room was not working. In the morning a new person was at the front desk and listened to my complaint with genuine compassion and promptly called someone to get it fixed. I left for a meeting and returned about 4 hours later. The same girl was at the front desk and she called me by name and assured me that the problem was resolved.
It is that kind of service that makes me overlook problems that arise and continue to stay at Crown Plaza. [Less]