We often choose to stay at Holiday Inn because the room and customer service are always good.
Same was the case this time. My only negative would be that we had booked the room for 3 adults and 2
children. No extra charge was mentioned at the time of booking but our final bill included an extra charge for the roll away. When I mentioned this at the time of check in, the reception staff was unable to do anything about it. However, at check out, the gentleman behind the desk did remove it.
It is fine to charge for the rollaway but that should be mentioned at the time of booking.
We will definitely be staying in Holiday Inn in the future. [Less]