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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
89%
推荐此酒店

整体体验

4.4

基于 1396 评论
89%
推荐此酒店

Ratings Breakdown

1396评论

  • 5 星级
    874
  • 4 星级
    302
  • 3 星级
    118
  • 2 星级
    66
  • 1 星级
    36

Adequate

By

2020 八月 06

Check in was a little stressful. The following is only the highlights. Person on duty argued with me about the nights I was staying. (I made 2 different reservations back to back. We realized later that we needed another night) Because I used points, she said she couldn’t SEE my reservation for the next night, and made it seem like I didn’t have one! She said I was going to have to call IHG. What? I had to show her my reservation email. Then, she said oh, I found it. Good Grief! I dislike posting anything negative, but it was so aggravating, and frustrating. I am a Spire Elite member and it was never mentioned. I am never talked to like that at any other hotel we stay in. It made a situation extremely stressful, that didn’t have to be. I realize everyone has things going on and may have a bad day, but it is not good management to argue with a patron. We have done these type of reservations many times before and never had this happen. The room was just adequate. Nothing special even though she said it was one of their newly remodeled rooms. But, we were exhausted and at that point just thankful for a bed.

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Susan

By

2020 七月 31

Great value, friendly staff, conveniently located. The rooms were very clean.

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Great stay after a long trip

By

2020 七月 31

club

My experience at this location was great exactly what I needed after a 10 hour driving trip. Everyone we encountered was friendly!

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Disappointed

By

2020 七月 28

The air conditioning unit did not work and we brought it to the staff’s attention. The clerk said she would get it fixed or have us moved and neither happened! The next clerk on shift was not made aware of our issue by the first clerk and just told us she would have maintenance accompany us to the room but he did not. We spent 2 nights hot and uncomfortable. The room was not very clean and the bathtub was filthy. We asked to have it cleaned and it was not. Only 1 elevator was working so social distancing was impossible. Not worth what we were charged nor what we expected! Will not stay again or recommend!

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Counter clerk was polite

By

2020 七月 25

club

Counter clerk was polite. I asked for ice and she had to leave the counter and go I. Back for it. The ice machine doesn’t work.

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Excellent staff comfortable room nice and clean.

By

2020 七月 23

As usual ihg has provided a nice accommodation. Couldn’t provide comments on food as restaurant and bar was not open.

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Tired Traveler

By

2020 七月 22

club

Receptionist was not friendly at all. She didn’t give me my military discount. When headed to our room, there was only one out of three elevators working. There were many others wanting to get to their room as well, and I didn’t like that people were not social distancing. I feel all three elevators should have been working to help with that.
Air conditioner in room stopped cooling at the end of night. Nasty brown marks on curtain and handle to close curtain for window. There were brown specks on my bed sheets when I pulled them back. These specks came right off when I brushed them away with my hand. Door handle in bathroom was broken on the inside. I feel if the cleaning service cleaned correctly then they would have seen that and reported to management.

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Friendly staff

By

2020 七月 21

club

I have stayed at this location before and generally, the experience has been very positive. This stay was good but my sleep was interrupted by a barking dog and the smell of cigarettes. The bed was not as comfortable as I remembered.
Nothing is perfect and the friendly staff made up for the other issues.

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Bristol Hotel

By

2020 七月 20

club

Great place to stay! Right on the interstate which made it easy to get to the Bristol Race!

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Room condition needs some improvement

By

2020 七月 20

platinumelite

The air conditioner is too loud when working, especially feel bad during sleep, more charging ports should be added in the room. The ice vendor at every level is good.

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Great place

By

2020 七月 20

club

This was the second time that we have stayed here. They hotel staff is very friendly. The room was really clean and neat.
we will stay again!!

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Relaxing stay

By

2020 七月 19

platinumelite

Very nice staff. Construction going on now but will definitely allow guests to have an even greater more comfortable stay. Thank you

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