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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
81%
推荐此酒店

整体体验

3.9

基于 2513 评论
81%
推荐此酒店

Ratings Breakdown

2513评论

  • 5 星级
    955
  • 4 星级
    867
  • 3 星级
    338
  • 2 星级
    191
  • 1 星级
    162

staffing levels and services really poor

By

2019 十二月 02

Massive queues to arrive and check in, longer queues to check out. OK, you think, be smart then use express check out, so I do and no invoice ever turns up. No invoice on line to down load, and despite 5 attempts to ring the hotel post visit to get an invoice sent out, all you get is a message stating 'we are too busy to take your call - call back later' and waste more of your time trying to help us help you.

This is second rate in 2019. All invoices should be posted online immediately, and a hotel of this size should have plenty of staff on front desk, rather than being suprised every time a coach load of air crew or jet lagged tourists turns and blocks the entrance , like they do every few hours.

Front desk management is beyond incompetent. Get the coach parties and air crew checked in somewhere else in the hotel, it's basic logistics & common sense!

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Brilliant hotel - checking in not so good

By

2019 十二月 02

Stayed here with work and location is great. Hotel is a bit tired looking but clean.
I had to wait over an hour as there was an issue with my booking and reception did nothing until I made enquiries myself which is disappointing, then got handed blank business cards as drink voucher which were not drinks vouchers at all.
Worst experience I have had dealing with check in, perfectly pleasant but no help at all. Shame but a great hotel no the less.

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Holiday inn

By

2019 十一月 27

Holiday inn Forum is a good hotel and good location

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Great location

By

2019 十一月 25

Nice hotel in a great location near tube station.Great view of London from bedroom.Good choice of food in the evening

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Friendly and professional front of house staff

By

2019 十一月 23

club

A warm welcome and efficient. All my requests were attended to with ease and friendly smile. Ideally placed for my business meetings and transport.

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big hotel that doesn't care

By

2019 十一月 22

Loads of options in London with hotels that really do care for their guests. Look further than this property

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Gold elite member, Yes but....

By

2019 十一月 17

Rinnovare i bagni
Riconoscere sempre i punti del programma rewards
Grazie

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Bad experience. Room very small for an adult and 11 years kid

By

2019 十一月 17

club

Staff rude. Need training on how to greet guests. Not clean at all. Small room for two people

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Another Excellent Stay

By

2019 十一月 15

platinumelite

A pleasure to come back, service was courteous as always and speedy too. Conference facilities were good as always.

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Regular business user

By

2019 十一月 15

platinumelite

Hotel all works but the rooms are tired and in great need of renovation

Rooms can be noisy too but that is probably just central London

Lifts get super busy in the mornings, I have waited over 10 minutes before

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Good location

By

2019 十一月 13

club

I enjoyed staying at the hotel the room was comfortable except for the night they had a party the music was too loud other than that everything was perfect

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Ottima location, però...

By

2019 十一月 13

club

Hotel con ottima location, centrale e vicinissimo alla fermata metro di Gloucester e vicino a tanti bistro, ristoranti, bar, e Boots. L’hotel troppo grande per dare attenzione al singolo cliente. Grande reception curata ed accogliente, belli i colori e gli arredi del bar. Presente anche un distributore di bevande e snack. Dato l’altissimo
numero di camere, reception sempre affollata ed occorre parecchio
tempo per chiedere o ricevere assistenza.
La camera standard per grandezza e servizi offerti, ma non adeguata
per un 4 stelle: armadio piccolo, infisso finestra rotto, assenza della cassaforte, scarsa illuminazione.
Letto e cuscino comodo. Bagno molto piccolo ed ancora con le piccole saponette anziché i comodi e più ecologici dispenser. Purtroppo, entrambe la camera ed il bagno molto sporchi: presenza di capelli, muffa sul tappetino del bagno, nessuno scopino per il wc, armadio e cassetti impolverati, tracce di resti di cibo in camera, tracce di rossetto sulle tazze e bicchieri sporchi sia in bagno, sia in camera. Moquette macchiata vistosamente e davvero sporca.Vecchie federe dei cuscini abbandonati a terra. Non tutti gli asciugamani vengono regolarmente ripristinati durante il soggiorno e nonostante le ripetute richieste. Chiavi che si smagnetizzano continuamente e non si ha neanche la possibilità di salire con l’ascensore. Peccato perché varrebbe la pena di tornare per la sola posizione dell’hotel. Pulizia decisamente da migliorare !

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