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Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
86%
Dieses Hotel empfehlen

Gesamterlebnis

4.2

auf Basis von 1980 Bewertungen
86%
Dieses Hotel empfehlen

Ratings Breakdown

1980Bewertungen

  • 5 Sterne
    981
  • 4 Sterne
    595
  • 3 Sterne
    210
  • 2 Sterne
    125
  • 1 Sterne
    69

Won’t be using again

By

2021 七月 03

Fridge didn’t work though light on so our milk and yoghurt went sour.
Both doors of cupboard under worktop had hinges that were very very loose and ready to fall off.
We had arranged our family would meet us for a meal the first night of our stay. The so called restaurant was more like a school canteen. The food was mediocre to say the least and
they had NO coffee over the three days we were there except instant decaf. There was no area to relax and have a conversation after our meal. The only upholstered seats were in front of a TV about 6 or 7 of them. I was extremely embarrassed by the whole dining experience and set up.

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Great location and great service

By

2021 七月 03

club

Have used Holiday Inn before and found that the staff go the extra mile to make sure you have a pleasant stay. Just the same at the Lancaster location.

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Convenient location , great staff

By

2021 七月 03

A superb hotel, well run. Clean, efficient and comfortable

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Great

By

2021 七月 01

club

Great facilities, nice large rooms, great food, great staff, great location.

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Good nights rest.

By

2021 六月 30

club

Very convenient comfortable hotel. Food served late into evening which is great for travelers. Staff in general clean tidy and mannerly.

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Great weekend with friends

By

2021 六月 30

Had a great stay here with friends. Nice comfortable rooms and good spa facilities, unfortunately limited because of covid. Breakfast was very nice and covid safe.

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Value for money !!! Really.

By

2021 六月 30

Took 25 minutes to check in.
Obviously with Covid, you expect a delay but 25 minutes !!!
Felt, from the first interaction that staff member didn't really know what she was doing. Asked her colleague 2/3 times how to do things.
Met with 2 double beds instead of a requested double or bigger.
Rather disappointed by the room.

Later that evening, I checked my Bank to find that I'd been charged TWICE for the room.
Yes, mistakes happen but this SHOULD never happen.

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Lack of Leadership discriminating single guest!

By

2021 六月 29

Complete disaster from arrival to departure; found the management very condescending and patronising.

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Friendly helpful staff

By

2021 六月 29

club

We always enjoy our stay at this hotel nothing is too much trouble for the staff the rooms are always clean and comfortable and the breakfasts are really good

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Excellent condition

By

2021 六月 28

Excellent services for 3 star hotel..................
.......

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Comfortable bed

By

2021 六月 27

club

Sofa bed was not set up. The shower lever dropped off while in the shower. There was no spoons to make a drink. The food menu wasn't very good and didn't cater for everyone. But the bed was pretty comfortable.

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Excellent Stay, Really Clean, Great Service

By

2021 六月 25

Really loved this Holiday Inn, great stay, customer service was exceptional throughout - location I loved near the river and not too far to the sea. My dog was with me and welcomed, very happy in the hotel too. Parking easy and location from motorway very quick - would stay again

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