Rated 4.0 out of 5 by 276
Rated 1.0 out of 5.0 by SartoStayer Shabby, dirty rooms and desperate need of uprating
I stay in a lot of IHG hotels and I am afraid this one is the worst one I have experienced.
Whilst they have a nice, new looking reception area the rooms are really poor; dirty with shabby decor, stains on seats, cigarette burns on the bedside tables - and all this in their supposed "executive" rooms.
I had to be moved from my first room as the very noisy air con could not be turned off or down from its lively 27 degrees with a fan noise that would given an Airbus engine a run for its money.
Probably just as well I was moved at I really didn't fancy sharing my bath with whatever black mould was growing around the top of if. The peeling wallpaper gave it a definite 70's feel as did the cigarette burns in the bedside table. Looking up at the water stained ceiling tiles and bare wires from something as I walked back across the bridge section to the lift also added to the over all feeling of being in a bit of a dump.
The second room, whilst shabby and in desperate need of redecorating did at least have an air con system that you could hear the TV over and it did at least cool the room. The very unpleasant stain on the seat in the room did make one wonder though.
I also have to say that sitting in the bar with a drink, whilst watching the bar staff starting to shut the bar at 10:30 by putting up the shutter struts and standing there staring at their watches until 10:55 before pulling the shutters down really doesn't give the bar a very welcoming feel.
On the plus side it does have very fast, free broadband.
I can absolutely guarantee that I will never ever stay in this hotel again
July 27, 2015
Rated 5.0 out of 5.0 by Magenta EXCELLENT HOTEL
Fancied a change when visiting London and opted to try Elstree based on its location and accessibility. As it was the start of the school holidays I had visions of hundreds of children at the hotel running amok whilst waiting to go to the nearby Harry Potter Theme Park but luckily there were very few and they were well behaved. The evening meals in the restaurant were excellent and the staff very pleasant. Breakfast was also very good with good staff service. As a long term user of Holiday Inns, I would put Elstree amongst the best I have stayed at and I will have no hesitation in going back there for future stays. The staff on reception were also very pleasant and helpful on arrival and departure.
July 27, 2015
Rated 5.0 out of 5.0 by CJ99 Great colleagues
When I arrived to check in Asil on reception greeted me in his usual warm, friendly way. He chatted to me and had his usual banter which is always good at the end of a long day at work - just what I needed to start to unwind. He acknowledged my recent promotion to Spire Elite and offered to roll out the red carpet!
Upon talking to Asil, it was apparent that he had had a busy day himself, but didn't let that show and was his usual professional self.
Please make sure you pass on my thanks to him....
July 23, 2015
Rated 5.0 out of 5.0 by Doctor_H Excellent, helpful staff
The staff at this hotel were exceptionally helpful. They went out of their way to ensure that we could get a room for a second night, all the while being snapped at by an irate customer who thought that they were above the staff and the other guests there and should be treated like royalty. The professionalism and politeness the staff showed, despite this customer being increasingly ruder, while at the same time aiding us, was exceptional, and I believe that the staff should be highly commended and rewarded appropriately.
I would highly recommend this hotel to anyone staying near the surrounding area, based on the staff helpfulness alone.
Well done all, you made our stay excellent.
July 21, 2015
Rated 1.0 out of 5.0 by Bob26b BUSINESS PURPOSES ~ NOT RECOMMENDED
IF the purpose of your stay is solely for business ..and there will be a need for you to work from your Room during your stay .. which would entail the need to use Room Service .
Then basically , avoid this particular Hotel . This Hotel and it's facilities are extremely "tired" and it's focus appears to be geared to providing local events such as Birthdays , Parties ...etc etc .
July 17, 2015
Rated 5.0 out of 5.0 by Mahesh6331 Convenient Location
The hotel is located at a convenient place. It is near to London and also to airports
July 16, 2015
Rated 5.0 out of 5.0 by JOM56 hotel that does what is says on the tin!!
This was a very pleasurable experience and I have no reason not to recommend this hotel for family and friends. there is great access to the motorways and the city if needed.
facilities are in very good condition and very suitable for a comfortable or active stay
July 16, 2015
Rated 2.0 out of 5.0 by James E Turner Not the best
Hotel look dated and staff were not very receptive on arrival.
Asked if we could use IHG loyalty points to use for breakfast but was immediately told NO before any explanation as to why.
Room interior was very dated and smelt musty but bed was comfortable. Shower was AWFUL, cold and you can get more pressure from a watering can.
Breakfast was good quality and waitress very welcoming.
Car park is gated and you are given a code. Make sure you remember this though as there is no button to call for assistance which may result in needing you to reverse out of the mounting queue and go back to reception.
usually rate Holiday Inn but definitely Will not return to this one/
July 16, 2015