Rated 3,9 out of 5 by 646
Rated 5,0 out of 5,0 by xdavex Overall as good as in the past despite a major problem
On arrival after going to the theatre at 23:30 we found the room not fit for purpose due to the extreme heat and a lack of air-conditioning
After several telephone calls to reception over a period of one hour and having been given the run round with misleading statements and false promises we were given the key to another room. This did not work!! I went to reception and had another key "cut". We finally went to sleep in a cool room at 24:45!!!
Overall we enjoyed our stay but this was an extreme example of not to treat a client
8. Juli 2014
Rated 2,0 out of 5,0 by MooF16 Dated
I stayed at this hotel about 25 yrs ago. I believe there have not been any updates to the property. In fact, the pillows and beds may be the same. An indicator around the pillows states one is soft and the other firm. They are the same, about 3 inches thick and completely uncomfortable and unacceptable for this kind of property.
7. Juli 2014
Rated 4,0 out of 5,0 by EKGMARS Review of stay
Reservation information was NOT what we were told when we checked into the hotel. Front desk agent said we would not have breakfast in our rate BUT reservation clearly stated we were paying for breakfast. Front desk person said we did not have membership in IHG Rewards club. He was clearly wrong!!
Breakfast personnel were helpful about things in area.
7. Juli 2014