Rated 4.4 out of 5 by 422
Rated 4.0 out of 5.0 by MrWN Good hotel
Friendly staff, good breakfast and pleasant hotel although the pillows are like bricks, even the soft option.
November 21, 2015
Rated 5.0 out of 5.0 by SueB56 Very friendly and helpful service at reception and restaurant
We stayed only one night for an early hospital appointment the next morning. Not a happy occasion, plus it rained more or less non-stop the afternoon/night we stayed in Sutton.
However, the sunny smiles, helpful responses and keen initiative of all the service staff really lifted our mood - thank you! (We had many questions, needs and requests and they were all met quickly and happily).
Our room , 222, end of corridor was very quiet, more spacious than other Holiday Inn rooms we've stayed in with good air-conditioning /heating.
The buffet breakfast was of the usual Holiday Inn variety and quality in the main. The only thing we would suggest is: cappuccino should be included in the buffet price (which is not cheap), as the coffee is of poor quality.
November 20, 2015