Rated 4.0 out of 5 by 271
Rated 5.0 out of 5.0 by ALEXIS000 MUY CONTENTO CON EL SERVICIO
MUY CONTENTO CON EL SERVICIO, TRATO PERSONAL, LOCALIZACIÓN,...
June 8, 2016
Rated 5.0 out of 5.0 by Flupkel séjour très agréable ,personnel très courtois
Séjour très agréable et visite de la ville très intéressante.
Le personnel m'a gentillement conseillé de prendre le b us pour me rendre au centre ville (plus intéressant que le métro) .Je suis féru d'histoire et art ce qui m'a ravi à Madrid . Le soir je me suis installé au bar et ai siroté un screwdriver très bien préparé .
Merci à tout le personnel pour sagentillesse.
June 3, 2016
Rated 1.0 out of 5.0 by Calvados99 Avoid until refurbishment is finished
You have to pay (charged to your credit card not just an authorization) for your stay on check in.
No water supply in room at 7.15am and then some cold only (discolored so not drinkable). When I left at 10.15am there was no water at all.
The room rate was refunded but only because I asked. My colleague did not get a refund. I was offered a free breakfast.
Check in poor - slow computer and no acknowledgement of status. At check out it took 15 minutes to process the refund.
I asked to see the Duty Manager (we had already spoken on the phone) but she was busy. On leaving the comment from the Front Desk staff was "these things happen".
June 3, 2016