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Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
88%
Dieses Hotel empfehlen

Gesamterlebnis

4,1

auf Basis von 789 Bewertungen
88%
Dieses Hotel empfehlen

Ratings Breakdown

789Bewertungen

  • 5 Sterne
    357
  • 4 Sterne
    271
  • 3 Sterne
    80
  • 2 Sterne
    53
  • 1 Sterne
    28

Mixed stay not the best stay i have had with IHG

By

19. Oktober 2017

They kindly upgraded me and my wife as a IHG Sprite Member, the room ok but very small.

Had dinner in the restaurant the food that came out was cold and little of it, the time in receiving the meal was too long over 30 minutes.

Breakfast was no different, Lack of food available, most of the table full of plates, glasses and only two staff on, was informed by the chef they had two coaches in and little staff. I also raised this with the management who said this hadn't been the case but going by the state of the restaurant something went wrong.

Not the greatest experience I have had using IHG hotels.

I felt their was very little management involvement on the restaurant floor to help support the staff and some off the staff had very little customer service experience or guidance

However to be fair I spoke to the duty manager and explained my concerns and the issues me and my wife had faced and she kindly wiped my food bill.

This is the second time I have stayed at this hotel as it's close my wife's family.

The restaurant is a concern and will now think twice before booking this hotel until I see an improvement in the food quality and customer services through their reviews.

The swimming pool was ok but a little dated and needs a face lift but useable.

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Great Location

By

18. Oktober 2017

platinumelite

Hotel in a excellent location for the surrounding area, great amenities and fitness centre

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Good Sleep and Tidy Room

By

17. Oktober 2017

club

The room was tidy and the bathroom was very clean, the bed was comfortable. My only gripe with the room was the door didn’t cut out noise, so it was a bit noisy when people walked by and it didn’t feel as private. Apart from that the hotel had efficient staff, and plent of amenities.

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Very small family rooms

By

17. Oktober 2017

club

Stayed here overnight as a family of 4 with two teenage children. The family room was very small offering a double bed and a sofa bed. When I requested a bigger room I was told this was their biggest room. Only solution was for us to purchase an additional room which they could not price match with the original room I had purchased from the IHG website. Result was no sleep for the four of us. Staff were friendly, hotel and room very clean and pool a bonus at the end of a long journey. Unless I missed them, there were no cubicle changing facilities for the pool and we had to change in an area right next to the ladies loo!

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Beautiful quite hotel

By

17. Oktober 2017

Thoroughly enjoyed 2 night stay
Leisure facilities were really good
Will come back again next time I am up that way

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Much improved to how it used to be a couple of years ago

By

16. Oktober 2017

platinumelite

Used to stay here a lot in the past. The company used to use it as 'their' hotel but it got very tired and they decided to move away. The recent stay was great and the place is much better. I intend to ask the company to look again at this being our hotel of choice

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Super stay

By

13. Oktober 2017

club

Staff friendly and attentive, look forward to being able to stay again

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Holiday inn Runcorn

By

06. Oktober 2017

platinumelite

Stayed here recently, the staff are very friendly and helpful, the rooms are modern and clean.

The restaurant in nice and birighe with a good menu selection.

The bar offers a wide range of beverages to suit your fancy.

I would recommend this hotel to any looking for a hotel in the area.

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Been refurbished much nicer than it was.

By

05. Oktober 2017

club

Stayed last year and had some issues with service not enough staff in bar and particularly at breakfast .
Pleased to say these issues have been resolved and had a very good breakfast experience this time. Overall had a very pleasant stay.

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Runcorn Holiday Inn on the hill

By

04. Oktober 2017

club

Good value for money for an enjoyable weekend. Although lots going on in hotel it was still comfortable.

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Amazing customer services

By

03. Oktober 2017

club

I received the best customer service I have ever received after a complaint, all issues where resolved and I was even given a complementary gift, I couldn't believe how well I was treated and how amazing the staff at the hotel are !!
I'd highly recommended staying here.
Only bad point I can make is
Rooms are too small and the sofa beds are awful as it takes up the tiny amount of floor space that's left and when 5 sleep in a room it's really not nice or relaxing in any kind of way ( not any ones fault just special issues)
Otherwise. Was an amazing stay

Thank you very much !!

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Comfortable bed and great service.

By

03. Oktober 2017

club

I liked every thing about it the staff where very helpful nothing to much trouble the rooms where very comfortable the leisure facilities and the food was excellent. The location is very easy to get to with free and secure parking when you arrive and I would recommend the Holiday Inn Runcorn for functions also.

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