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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
73%
Recommander cet établissement

Impression générale

3,9

en fonction de 1487 avis
73%
Recommander cet établissement

Ratings Breakdown

1487avis

  • 5 Étoiles
    720
  • 4 Étoiles
    291
  • 3 Étoiles
    173
  • 2 Étoiles
    148
  • 1 Étoiles
    155

Worst customer service ever experienced.

By

mai 20, 2022

The check in girl was more interested in her phone than her job. When asking a question I was answered with “do you want the room or not?”. No recognition of spire elite status, no upgrade or welcome package. I would have rather slept in my car.

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Comfortable beds

By

mai 14, 2022

I had several rooms and we all were satisfied and wished we could have stayed longer but we could not be accommodated because of the Garth Brooks concert. Overall we had a good one day stay and my guest for graduation was also good with the stay. We will use this location in the future.

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Always Good

By

mai 05, 2022

Every experience I’ve had has been a positive one. I highly recommend for anybody traveling with a pleasure.

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Dissatisfied Customer

By

mai 03, 2022

Both of the rooms were dirty. Including the floors, bedding sheets. Everything smelled like BO. I took photos and video of both room. This should never happen to a guest and the staff should always be professional and respectful. This was not the case for our visit.

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Slow Elevator

By

avril 27, 2022

Elevator was so very slow. Atmosphere was quiet and relax.

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Fee charge not credited back

By

mars 09, 2022

club

I booked a block for a baseball team. No one ever received a confirmation email. Staff would not let us check in at 3 PM. Left for games and they were rude when we checked in around 9:30. Tried to order food from bar before 10 and they said we were too late although it stated they were open till 10.

We were charged $50 fee that we were told would be credited back. It was never credited back. I have tried numerous times to get in touch with sales to get this credit. Also, when I looked at my bill online, it shows that they gave $50 cash back which they did not. What hotel would give CASH back when you do not even pay CASH?!?!

Terrible!

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Baton Rouge Holiday

By

décembre 17, 2021

Overall the hotel was very clean and accommodating. The elevators are terribly slow and the door to our room wouldn't close all the way unless you picked up on it and shut hard. Other than that, the stay was pleasing and relaxing.

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Not your true Holiday Inn Experience

By

décembre 16, 2021

The rooms greatly need an update. Ihad to move rooms because the first had no curtains and the door literally had to be lifted uo to place it back in the frame in order to close it.
With both of my rooms the doors were messed up and they should have been changed out. Not worth the money to stay at this Holiday inn. You may ask well why didn't you go somewhere els, first i was tired from traveling and not much to choose from in the area. Secondly thanks IHG Ihad points to get the room much cheap)cheaper. I was leaving the next day so this was a stop off vut still not good for a Holiday inn even for a stop over.....

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Slow elevator

By

décembre 15, 2021

The elevators were INCREDIBLY slow! Due to safety concerns I did not utilize the stairs. The AC/Heater was loud and inhibited my ability to receive proper sleep. Breakfast offerings should begin at 5am vs 6am. Dinner offerings should begin at 5pm vs 6pm. Complimentary coffee should be in the lobby and available 24/7. Housekeeping rounds were every 5 days-which I understand due to Covid concerns and/or staffing. However, there should be a designated place to drop off soiled/used linens/towels and trash. Versus having them piled up in the room. There was also an issue with in-room phones. Each attempt to call the front desk, or any location, I only received a busy signal. I had to use my cellphone to call the hotel directly. The only positive comment is the food I ate in my room from the hotel kitchen was good.

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Great stay

By

décembre 15, 2021

Came in for work and family function and my stay was great.

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Peaceful Stay

By

décembre 08, 2021

I had a great stay here. The employees are very respectful and polite.

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Business get a way

By

décembre 08, 2021

I have stayed here many times. The Quity of the property has gone down so much and price gone up. The plumbing was backing up.
Room wasn't clean.

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