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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
86%
Recommander cet établissement

Impression générale

4,3

en fonction de 1278 avis
86%
Recommander cet établissement

Ratings Breakdown

1278avis

  • 5 Étoiles
    772
  • 4 Étoiles
    283
  • 3 Étoiles
    93
  • 2 Étoiles
    70
  • 1 Étoiles
    60

Staycation

By

avril 12, 2021

I brought my daughters here for that sort of a staycation just to get out of the house. The only thing I would say is that the pool was cold I think that I could be heated a little but other than that stay was perfect and the restaurant was great. Although I would’ve like to see it open for breakfast

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Good hotel a little out dated

By

avril 12, 2021

The hotel was clean and the bed was comfortable. The room is a bit dated could use some updates.

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Business Time

By

avril 10, 2021

I have been staying here for over 3 years and I will continue doing the same. I travel to Chicago every other week and this hotel works great for me.

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OK if your looking for a minimal basic room

By

avril 08, 2021

The room was decent but I had some issues that I did not bring up to any team member but kept adding up over our stay there. 2x at the pool and there were no towels there for use. The coffee machine in the room Keurig but only 1 kkup and 1 pack of sugar provided, no creamer or sugar substitute. Hair in bathroom floor upon arrival so not sure if it was mopped from the prior guest. The scale was not functional in fitness room and one treadmill was out of service. There were no sanitizing wipes in fitness room to clean machines. Also, I booked online a KING bed with a pull out sofa with a confirmation only to arrive and find out that was not available. I did not get a call to notify me, nor did the associate offer any other accommodation exceptions, or discount since what was confirmed was no longer available.

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Not recommended

By

avril 08, 2021

club

The common areas in the lobby, seating area, pool, and hallways had garbage, towels, and fresh spills on the carpet, and were never picked up or cleaned during our stay.
The shuttle to and from the airport we were guaranteed was unavailable and we were charged 70$ in transport fees.
We travel a lot and try to stay at different hotels each time to spread the wealth and enjoy new experiences.
Overall this was not a good experience.

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Front Desk Staff unprofessional

By

avril 08, 2021

club

The front desk staff made our stay very unsatisfying. They were not very informative. Made us feel like we were bothering them. When we asked questions their response

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Wonderful but overcharged me

By

avril 07, 2021

I had a nice stay but there was dried food stuck into the sheets. Also when I woke up I noticed some of my hair color leaked onto the pillowcase. They charged me $75 for getting hair color on the pillowcase not the actual pillow itself.

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Comfortable bed and great service

By

avril 05, 2021

club

As parents, my S/O and I don't get much alone time and this hotel was close to his job so we decided to give it a try. Loved the place, the cleanliness, bedroom, everything was amazing. Bed was very comfy. Was able to finally sleep in for once.

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Not up kept

By

avril 05, 2021

club

Air conditioning didn’t work and shower and sink weren’t cleaned and no towels stocked at all

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Wonderful

By

mars 31, 2021

club

Enjoyed it!! I would tell all
My friends and family!!

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Bad employee

By

mars 28, 2021

Over all it is a nice property with great personnel But there is one person working there that does not understand the business he is working on. When I came in someone went behind the front desk and questioned me for a few seconds asking for my name and whatever came to his tender brain until the front desk clerk caught up on him and chase him away. I felt really invaded in my privacy and was really upset about that situation and I think somebody should talk to this guy and make him understand the seriousness of a place of work. I ask the front desk clerk who he was and he said that he was the head of maintenance or engineer or whatever his title is once again everybody was great but that experience was extremely unwelcoming. I was staying in your hotels every weekend but because of that experience I chose not to do it anymore.

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Business

By

mars 22, 2021

platinumelite

Very comfortable and clean hotel. I always stay here when I’m in town. Home away from home.

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