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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
89%
Recommander cet établissement

Impression générale

4,3

en fonction de 1660 avis
89%
Recommander cet établissement

Ratings Breakdown

1660avis

  • 5 Étoiles
    1029
  • 4 Étoiles
    381
  • 3 Étoiles
    120
  • 2 Étoiles
    61
  • 1 Étoiles
    69

Feeling appreciated

By

juin 13, 2022

The management and their staff treat you like family. They are appreciative of you being there and the y show it. They go out of their way to assure your taking care of. They show there is nothing they can’t do to make you comfortable!

Robert Williams

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Nice Room

By

juin 12, 2022

The room was nice and everyone was friendly. The inside of the hotel was very nice and enjoyable.

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Good stay

By

juin 11, 2022

Please see previous comments about the details of my stay.

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Final Four Weekend

By

mai 26, 2022

platinumelite

From what you can expect from a Final Four weekend in any city, it was a hectic weekend. What made my stay the most enjoyable was the customer service from the staff. All were helpful, but one particular team member went above and beyond, and her name was Ms. Keia. She always answered the phone friendly and politely. I had difficulty with my traveling arrangements, but she took care of it. I had other people traveling with me, and she made sure that all their needs were handled promptly.

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Dirty rooms, no air, and the inconvenience

By

mai 22, 2022

I’m very much surprised in the staff not accommodating and the professionalism at night when I checked in. First room dirty order Security Guard came up to verified next room we both enter no lights and the third room mattress sinking.
My stay a couple nights ago first room no air condition maintenance man came up to check it and toilet not clean The second room the air condition only cool @ 74 degree and I was informed after that there were no more rooms.
Remind you I checked in around 8 or 9 each night and by the time we played change of rooms it was even later.

Please correct this. I’m disappointed I personally refer this place to a lot of my business partners in the past six years

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Great stay

By

mai 20, 2022

Brett the manager helped us book last minute. He helped me sign up for ihg and took good care of us

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Horrible stay

By

mai 19, 2022

platinumelite

Please do not eat in the restaurant, This restaurant used to be the best stayed at this hotel many of times before. But this time the restaurant food was horrible Drinks was terrible. And not to mention not being notified that there was a fire in the hotel.

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great stay

By

mai 19, 2022

brett the manager seemed to always be at the property. he took care of me with every request

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Horrible pool

By

mai 18, 2022

Pool was full of bugs and a guest had to clean them out. Garbage was smelling the entire area up. Grass growing through cracks and overall needs tlc

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Customer Service

By

mai 18, 2022

club

The staff especial Kea (front desk) was excellent. Our room was spacious and clean
One Concern was the outside at the pool. Wasn't kept up had several broken lounge chairs, extra ladders were not put away (left on the side of the wall)
We had to ask for pool towels
We did love the condition of the pool and water... Just need to clean up outside.
Would still recommend but please clean around the pool

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Over priced for value received.

By

mai 18, 2022

The room was clean, bed was comfortable, bathroom was great, the room itself was very poorly designed, couldn't relax outside the bed. Only one chair for work or eating. Almost no drawer space, lack of hangers for clothes. No free breakfast or coffee. Poor parking spaces, but it was free. Smoking just outside the entrance to the hotel.

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Nice, but over priced (a lot)

By

mai 18, 2022

platinumelite

We wanted to stay on the west bank, but probably chose the wrong hotel. This one was clean, but had poor parking, Someone always smoking just out of the front door. The trash can in our room smelled like an ash tray. $12 for breakfast? Poor room design. Sorry, but can't stay here again. Rates are way too high for what you get..

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