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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
87%
Recommander cet établissement

Impression générale

4,3

en fonction de 1044 avis
87%
Recommander cet établissement

Ratings Breakdown

1044avis

  • 5 Étoiles
    685
  • 4 Étoiles
    184
  • 3 Étoiles
    77
  • 2 Étoiles
    50
  • 1 Étoiles
    48

Comfortable beds and great staff.

By

juin 21, 2022

No complementary breakfast and pool access. Dirty/dingy towels.

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Employee JANIKA needs training

By

juin 20, 2022

club

Upon check-in, Janika charged us for the room before finding out we were IHG reward members. I had to tell her we were, ask her to credit us the points for the stay, and ask how many points we'd accrued.

Like every other IHG hotel clerk, before charging, Janika should have asked if we were members and checked to see if we qualified for discount options. She was dismissive when I'd ask her about it, didn't tell us about any amenities, and just wasn't pleasant as if we were bothering HER. It was disappointing.

My husband and I have stayed at IHG hotels exclusively the last 8 months because we earn rewards, and we want the perks. We've never been disappointed with a room/food/employee etc, until the last two stays in West Palm Beach FL and New Orleans Airport.

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No pool as website indicated

By

juin 08, 2022

False advertising
Put the pool is closed on website

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Nice place to stay when working near NOLA.

By

juin 04, 2022

Worked close to hotel for 60 days, nice to place to stay.

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Friendly staff and great location

By

juin 02, 2022

Friendly staff and great location. I was offered a shuttle to the airport, but was not heading there at that time. Not only close to the airport, but only about 20 minutes from the French Quarter via Uber.

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Every excuse in the books

By

mai 30, 2022

Hotel was under construction while we were staying for work but there was no construction going on in the 2 weeks we were there. Front desk lady said it was because they didn't pay the contractor. No points were issued either. Not a good experience overall

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Convenient and Comfy

By

mai 27, 2022

I just had stayed at a pretty expensive hotel for the week and went here to be close to the airport … the bed was MORE comfortable than the expensive hotel. Slept great. Newly remodeled so looks great. Would stay again. They offer a shuttle to the airport. No charge for parking.

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Great!

By

mai 02, 2022

The room was very nice and comfortable. The customer service was great, staff was very friendly. The room was neat and clean, I would recommend this hotel to any of my friends and family. It was a very nice and pleasant stay for me!

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Not a great experience

By

avril 05, 2022

platinumelite

Typically, we love our experiences at the Holiday Inn. This time we were not so fortunate. The proximity to the airport was excellent. However, our excitedness pretty much ends there. Upon check in I asked the clerk to make sure we were scheduled for an early morning pick up to take us to the airport. She said yes, they will be there at 7. We knew there were no restaurant services at the hotel or nearby so we called a ride share to take us downtown. Upon return I check again about the airport run in the morning. The clerk never wrote it down. This clerk assured us she would take care of it and it would be available at 7 in the morning. Guess what....it wasn't! There was no one there and the clerk wasn't even sure anyone was scheduled. We asked her to make a call. She did and someone did come in shortly. This caused such anxiety for us. I do not think we would return to this hotel.

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Lasparky

By

décembre 15, 2021

platinumelite

The hotel is under construction repairs, and has no food or beverage service at this time.

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Nice stay

By

décembre 13, 2021

Frequent business traveler to area. Even with the challenges of ongoing construction due to Ida the hotel staff went out of their way to make my stay pleasant. It was a positive experience. This is coming from someone that has spent 50% of the last year in hotel rooms.

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Nice experience

By

décembre 09, 2021

platinumelite

Overall good,, but IHG points not updated for the stay on last September 11 - 12..two nights

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