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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
84%
Recommander cet établissement

Impression générale

4,2

en fonction de 2061 avis
84%
Recommander cet établissement

Ratings Breakdown

2061avis

  • 5 Étoiles
    1092
  • 4 Étoiles
    558
  • 3 Étoiles
    179
  • 2 Étoiles
    119
  • 1 Étoiles
    113

Affordable and Clean

By

décembre 18, 2020

club

I was quite comfortable with my room and the hotel service was great.!

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Cleanliness

By

mars 18, 2020

They failed to clean my room for one night.Everything else great.

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Clean

By

mars 17, 2020

older decor, but hotel was clean and well run. Would stay there again

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Unfriendly Staff

By

mars 15, 2020

Please refer to the comments in survey about facility staff.

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Two Days in San Francisco

By

mars 14, 2020

club

The room was perfect with regard to cleanliness and comfort. I loved the bed and pillows!

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Good experience

By

mars 14, 2020

club

Everything was as advertised, and the price was reasonable.

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Difficult to communicate with property

By

mars 10, 2020

platinumelite

My wife and I were recently traveling in France and tried to reach the hotel via email (reservations@hisfo.com) to figure out where, when, and how we could catch a shuttle to this property, along with some other questions. We realized that there were several properties around SFO and we didn't want to take the wrong shuttle since we'd be arriving early evening from Paris.

I sent 4 emails to the address and NEVER received a reply or an acknowledgment of receipt. On our stopover in Philadelphia I called the hotel directly and, after choosing the correct option, heard the recorded message on how to obtain the correct shuttle and its schedule. However, I had some additional questions but could not reach a live person despite taking the option of "talking to a representative" at least 4 times. I gave up.

When checking in at the property, I mentioned this issue to the desk clerk, who suggested I speak with the manager in the morning. Upon check out, I spoke to the General Manager, who, at best, appeared indifferent to the entire situation-at least that was my feeling. He confirmed that I had used the correct email address.

As a Premium Elite member (previously a Spire Elite member for several years before retirement last year), I have stayed in several IHG properties and have been successful in communicating with the properties via email and phone. I found the lack of response to my emails unacceptable and the inability to speak with someone at the property totally lacking in customer service.

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Full Service Hotel

By

mars 08, 2020

club

The Hotel is full service, good food at joined Houligans. The staff is very friendly and helpful. The only comments is that the hotel is older, and the rooms are in need of refurbishing. But everything is clean and very well maintained.

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Great Park & Fly Option

By

mars 08, 2020

We stayed here for an early flight out from SFO. Had a great night sleep.. The Park N Fly option made and hotel shuttle made the start and end of our vacation easy.

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bad service

By

mars 07, 2020

They don't seem to get "customer service". Sometimes don't answer the phone, horrible shuttle service even after calling. Front desk seems to care more about talking to each other then helping loyal customers. Never here again/

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Quiet and spaciaous

By

mars 04, 2020

Even though the hotel is located by the highway it was very quiet. The room was spacious. Only 5-6 mins away from SFO.

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nice place to stay

By

mars 03, 2020

Overall i had a great experience at this property. The only downside was the wifi was so slow it was pretty much unusable outside of basic web browsing. There was a UFO convention during my stay so i'm sure that didn't help any but even before that the speeds were very slow and unstable.

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