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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
87%
Recommander cet établissement

Impression générale

4,2

en fonction de 1913 avis
87%
Recommander cet établissement

Ratings Breakdown

1913avis

  • 5 Étoiles
    999
  • 4 Étoiles
    527
  • 3 Étoiles
    219
  • 2 Étoiles
    100
  • 1 Étoiles
    68

Pre cruise stay

By

juillet 13, 2021

platinumelite

Good stay, charged electric car at charge point, very close to cruise port and town centre.

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Comfortable room, good restaurant with gluten free options

By

juillet 13, 2021

club

Very convenient for cruise terminal, good nights sleep in a comfortable room.

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床铺舒适,景色很好

By

juillet 13, 2021

club

非常享受这次入住,一切都非常满意,房间内很干净配备也很齐全,下次有机会还会来

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Average

By

juillet 12, 2021

club

Room was clean bed not comfortable glad to get home to our own requested extra pillows given straight away cannot fault staff one got my disabled Hubby’s breakfast witch left me free to get mine impressed well done that young lady. Don’t think food was value for money breakfast better than evening meal. Very annoyed that money was take when we first arrived and then taken again when we left plus food should been food only on leaving and when we called to sort it out phone either was not answered or we were cut off.

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Pre cruise stay

By

juillet 12, 2021

club

5pm System down so was unable to get in room on arrival, unable to change/freshen up for dinner reservation. Stuck in hotel restaurant/bar waiting to get in room. 10pm member of staff used master key to let us in room. Morning still no keys available so had to be let back in room after breakfast. Very stressful start to holiday

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Broken window glass and worn carpeting

By

juillet 11, 2021

Sadly this room was a little worn round the edges and our window had a large crack in the glass anc the carpeting had seen better days

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Convenient and clean but just a bit hopeless

By

juillet 11, 2021

club

Reserved this hotel as attending a dinner in Southampton. Geographically convenient, proved to be clean and priced competitively. However, computer system down evening and morning so no room keys - escorted to room instead - and no invoice available at checkout. Not the biggest problems but it was disappointing the reception staff said they’d email me when the system was live again. That never happened but my credit card was billed in the usual way.
I’m sure it would have been better if they hadn’t had IT failures but it seemed clear there was no real back up and the staff weren’t well prepared. If one puts all that aside, much as expected

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Great Spot

By

juillet 11, 2021

club

I have stayed here before, but this time was affected by COVID restrictions. It is easy to get to, the parking is good (£15 per 24h additional) and central Southampton is within easy walking distance. The room was a good size with a view over Southampton Water. The bathroom was functional and clean. Breakfast was excellent and the staff very attentive to keep your movements to a minimum.

Downside (there is always something); The bed is huge but not terribly comfortable - both of us had disrupted sleep.

Finally, and this is gripe I have with many hotels, Why is it thought that sachets of Nescafe provide an aceptable cup of coffee in the room?

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Disappointing!

By

juillet 08, 2021

Our "executive" room was in BAD need of renovation. Terrible paintwork. Holes above curtain rail. Filthy shower drain and tray was stained.

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Super friendly staff

By

juillet 07, 2021

As always, a fantastic stay. Staff super friendly and always pleased to assist

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Great views at a price

By

juillet 07, 2021

club

Great location and views average food at a well above average prices

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Excellent hotel

By

juillet 07, 2021

club

Excellent hotel for location, food.snd service. Nothing is too much trouble for the staff who ensure you enjoy your stay in safe and clean surroundings.

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