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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
75%
Recommander cet établissement

Impression générale

3,9

en fonction de 1465 avis
75%
Recommander cet établissement

Ratings Breakdown

1465avis

  • 5 Étoiles
    666
  • 4 Étoiles
    355
  • 3 Étoiles
    199
  • 2 Étoiles
    134
  • 1 Étoiles
    111

Room had mold

By

octobre 27, 2020

club

My bathroom was not cleaned and the shower had black mold on the ceiling. It was the second room I was placed in, since both were bad I could only imagine what my third choice would have looked like had I continued to ask for a new room. I would not recommend this hotel to others, especially during COVID-19.

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Clean room

By

octobre 27, 2020

This was my third time staying at this holiday Inn for a gateway within a 2 month period. I had to wait for a room to be cleaned and some other guests were experiencing the same issue. We all had reservations booked in advance.

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Great hotel and staff poor corporate communication network

By

octobre 27, 2020

Hotel very clean, front desk receptionist very friendly.

that said, I booked this hotel because I was advised by an IHG toll free reservations agent, the restaurant and bar was open with modified hours 4-11pm.

found out upon arrival it was closed. Front desk receptionist stated she did not know why reservations specialist told me it was open. It has been closed for several months....

disappointed. wanted to stay local, within hotel. and was not able to do so...

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It was ok

By

octobre 27, 2020

The lady at the front desk called us up to check in and took my id and bank card. She then started taking phone call after phone call. It took me almost 20 mins to check in. Then our room was right across from housekeeping that they had their cart right in front of the door. When we asked if we could move them the housekeeper got and attitude and huffed and puffed. When we had an issue getting in the room she just watched us struggle and huffed and puffed again and then helped. There wasn’t any wash clothes or toilet paper in our room so later that night we asked for some and the house keeper (a different one from earlier) she sucked her teeth and kind of slammed them down on top of her cart. The ice machine on our floor was also broken.

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Excelente habitación

By

octobre 25, 2020

La atención del personal fue buena, la habitación y el baño estaban muy limpios y la cama súper cómoda.

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Restful Stay

By

octobre 25, 2020

Great hotel to go back to after a long day of work and get rest and friendly service from an awesome staff!

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Great value

By

octobre 25, 2020

platinumelite

Convenient location, polite front desk. Some guests were not wearing masks inside the hotel. Wish there's a way to enforce masks.

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All was great

By

octobre 24, 2020

Check inn was flawless room cleanliness was good the bath shower stalls we damaged in 3 different rooms i stayed in and need major repairs all were functional but pretty beat up air filters were dirty cleaned my self value was great .

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A great place to stay in Cleveland!

By

octobre 22, 2020

Great team of staff and the accommodations are relaxing!

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Great service

By

octobre 21, 2020

club

They were busy when I checked in but I didn’t have to wait long. The only issue I had was, I was on the ground floor and the heavier curtains don’t close. Had a problem with the parking lot lights shining into my room making it hard to sleep.

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Bad First Impressions

By

octobre 20, 2020

Took about 20 minutes to check-in due to only one person working the front desk at peak check-in time on a Friday afternoon. The line grew even larger as more people showed up. The elevators were filthy and couldn't wait to exit them. The rooms were somewhat clean and comfortable, bathrooms very small. Will not be staying here again.

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Service

By

octobre 20, 2020

club

From check in to check out out experience was horrible. Rooms not ready on time. Rooms not 100% clean. No hot water during our stay!!!

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