Rated 4.1 out of 5 by 873
Rated 5.0 out of 5.0 by Michael241978 Great
I thought the staff was great. I like that they had a customer appreciation while I was there. I asked if this was special and they said they do it every week... This is my second time there and I will be back.
November 23, 2015
Rated 1.0 out of 5.0 by sament Room Musty - Food Terrible
Room Musty - Food Terrible
Would never stay or recommend this property
November 20, 2015
Rated 5.0 out of 5.0 by Shay2015 Excellent Customer Service
The customer service over the phone as well as at the front desk was excellent!
November 19, 2015
Rated 5.0 out of 5.0 by Hardwork100 Relaxing and Working Hard
I enjoyed staying at this hotel. It was relaxing and low key, which was helpful during a hectic conference week. The hotel restaurant was really good, and so was the service. The desk staff were incredibly helpful and hospitable. My bill was a little complicated, but they handled it well.
November 18, 2015
Rated 4.0 out of 5.0 by Franco825 Great Staff - not great facilities - great location
For the rate it was a great value. Everyone was nice and friendly. The location is great especially for the convention center. The wi-fi did not work at all, the room wasn't super clean, especially the bathroom. Room service was prompt but only worked during certain time periods so I had to go out for food several times.
November 17, 2015
Rated 5.0 out of 5.0 by Panther57 Great Experience
The Hotel Staff we very accommodating, and very friendly. Our room/suite was surprisingly nice for the price. When I return to the Inner Harbor in the Spring, I will be staying at the Holiday Inn
November 16, 2015
Rated 3.0 out of 5.0 by Georgia peach 25 Comfortable room but overall needs work
The room itself was comfortable and clean. Nice modern equipment in the gym with access to television. They tended to be an odor in the room each day after housekeeping cleaned which would clear with running the air conditioner.
Room service orders were prompt. However, the menu contained several inaccuracies which sometimes resulted in orders being placed then a call back saying that the item is no longer available on the menu.
Overall, safe and ok hotel near the convention center. Easy walk to the convention center and other restaurants. Front staff was nice and friendly.
November 14, 2015
Rated 3.0 out of 5.0 by PHLTraveler Nice room, slow hot water, poor restaurant
This Holiday Inn is OK--the room was pretty good and I slept fine. But it takes at least a minute for the water to get warm/hot for a shower, the Eden West restaurant is not good (it takes a long time to get your overpriced, mediocre food), and my wake-up call came 1 HOUR LATE! I would suggest that you plan on eating elsewhere and set your own alarm!
November 12, 2015