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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 1270 reviews
84%
Recommend This Property

Ratings Breakdown

1270reviews

  • 5 Stars
    646
  • 4 Stars
    336
  • 3 Stars
    124
  • 2 Stars
    108
  • 1 Stars
    56

Nothing short of perfect

By

15 August 2017

For a first stay at a hotel I've not been to before, absolutely nothing - from the staff interaction, to accommodations regarding multiple persons, to even the room itself - was problematic. Don't change a thing - you might break something!

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Location, location, location

By

08 August 2017

club

The location was great as was the room, but overall, I left with a poor impression of the facility. The hotel was perfectly located for visiting the Inner Harbor and Orioles Park at Camden Yards. The room was large and clean and the bed comfortable, but I would not stay here again.

The lobby was hot and crowded. Only two of three elevators were working, forcing excessively long waits in a small space. It was a struggle to open/close the door to our room. Noise was thumping from the upper floor "party rooms," and more than a couple mini liquor bottles lingered outside the building the next morning.

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cleaniness of the hotel

By

08 August 2017

club

Rooms are dated old towels dirty rugs only 1 cashier @ coffee shop not many quick to go breakfast choices. pool not clean lobby and other building dated and dirty.needs to be updated

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Inner Harbour Friendly

By

02 August 2017

club

This hotel is convenient to the light rail(3 blocks), so save your taxi money.
Shuttle to the casino was great.
Front desk staff is wonderful and so very helpful.
Cleaning staff needs training.
The location is wonderful because it is very convenient to the Inner Harbor experience (5-6 blocks).
Pappas restaurant food is good and the staff is wonderful.

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Not worth the price

By

29 July 2017

club

The hotel is overpriced (not updated enough to charge the amount of money they charge) staff was very helpful and Friendly tho!But this would be a "Last Resort Hotel"that I would stay at if I had to stay anywhere!!!

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First Time Visit

By

27 July 2017

club

Loved the location only for being close to Camden Yards. Otherwise too long walk to all other fun things like Aquarium! Pool was large but appeared cloudy when we tried to use in evening(we didn't use because of this). Desk personnel was always friendly and helpful-gave many suggestions for restaurants and made sure we were shuttled when possible. Room was spacious and clean. We did not use housekeeping while there. Only problem with noise was party next door to our room and constant sirens from Fire Station across street. No restful sleep any of our 3 nights.

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Great Bartender Mario

By

27 July 2017

club

Mario made sure all drinks were filled and food orders were correct plus on time.

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good service

By

27 July 2017

club

Breakfast was out of the question--too expensive. Staff was very courteous and efficient.

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Baltimore

By

25 July 2017

club

Rooms need to be updated, bathroom looks old, needs new fixture .paint or wall covering

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Staff

By

24 July 2017

platinumelite

Management staff was very friendly and inviting helped out when help was needed.

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General Conference Comfort!

By

22 July 2017

I want to thank the staff at this property for accommodating my needs. The front desk went over and beyond with me and my fraternity brothers to make sure we had the necessities. And lets not forget the breakfast every morning! I would highly recommend this hotel if you need to stay near the convention center as well as downtown Baltimore!

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conference stay

By

22 July 2017

I attended a conference at another hotel but stayed at Holiday Inn as a rewards member. It was an easy walk to Inner Harbor. Rooms were clean but a little moldy smelling (time for new carpets in the rooms and hallways). I did not sleep well due to street noise throughout the night. Definitely request a room in a high floor and opposite the street.

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