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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 513 reviews
87%
Recommend This Property

Ratings Breakdown

513reviews

  • 5 Stars
    242
  • 4 Stars
    159
  • 3 Stars
    60
  • 2 Stars
    30
  • 1 Stars
    22

Lovely

By

28 April 2017

club

The room was clean, comfortable and great service.

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Worst IHG hotel I have stayed in

By

27 April 2017

club

Truly awful hotel. They get a lot of business travellers and therefore don't give a fig whether the hotel is any good because people will use it for convenience.

Room was okay but the safe didn't work and, despite bringing it to the attention of staff on at least 3 occasions, it was not fixed. One member of staff said he would move me to another room and would call me in 2 minutes to arrange. I still await that call. Tried to order in-room food, no-one bothered to answer the phone. There may be good members of staff in this hotel but I certainly didn't come across any.

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DO NOT STAY

By

26 April 2017

club

I booked the Honeymoon Package which includes an executive suite, slippers, bathrobe, champagne

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Don't Stay Here Unless you Have to

By

23 April 2017

Poor cleanliness and maintenance of the guest room together with malfunctioning heating and poor preparation of the bathroom/shower.

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Spacious room

By

23 April 2017

club

We had a very spacious room which had everything that we needed. The staff handled the mix up with rooms very well and quickly.

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Good Nights Stay

By

21 April 2017

club

Good Clean accommodation. Good evening meal and very helpful staff.

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Somewhere to stay

By

19 April 2017

club

We needed somewhere to stay, you are in the right location. You are better than other hotels in the area.

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Family visit

By

14 April 2017

club

We have stayed in this hotel before, without a problem, on that occasion our room was at the back. While accepting that we were aware that the hotel was on the Festival Leisure Park, the noise from the front of the hotel from the Leisure Park was appalling, and went on for most of the night.
I accept that this was not the fault of the hotel, whose staff were unfailingly pleasant and helpful, but it spoiled the weekend.
For this reason, we will be staying elsewhere in the future.

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Fantastic stay

By

14 April 2017

The staff were very friendly and welcoming. Breakfast set me up for the day, very nice. Rooms were very well appointed and clean.

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Brilliant staff and great rooms

By

12 April 2017

club

I had a great stay, rooms were lovely, view of the lake, and very comfortable overall with a great shower. The staff really made this experience as they were beyond helpful, right from the front desk staff to those cleaning the rooms. Would 100% stay again.

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Comfortable and friendly

By

10 April 2017

Good clean affordable hotel, I always stay here when in Basildon on Business

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Holiday inn basildon stay

By

09 April 2017

Great staff at this hotel. While the hotel overall could do with a make over it is one of the best in the area.

The staff make the hotel from reception through to bar and restaurant. Everyone is made to feel welcome from the minute they walk in the door.

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