Rated 4.2 out of 5 by 859
Rated 4.0 out of 5.0 Great Staff - shame about lift shaft & high winds
Staff were fantastic, rooms were really clean. convenient location. Booked in for 3 nights stay and had unfortunately been placed in a room on 2nd floor next to the lift - (headboard other side of lift shaft ). Despite best efforts the constant whirling, clanking and bell of the lift meant I was unable to settle to sleep. My request for a change of room was swiftly arranged and staff were empathetic and helpful. The second room, whilst smaller, was clean and comfortable for one. Some noise from street/ cars etc - but to be expected in a city center hotel; high winds also outside hotel control. Back facing rooms i would suggest quieter. Would return
February 8, 2016
Rated 2.0 out of 5.0 by BringTheFunk NO Recognition of IHG Spire Status
No upgrade on room, 2nd time at the hotel was told room was upgraded but found nothing was different. Usually there's complimentary water and chocolate. NONE
They don't bring your dry cleaning to the room, you have to get it yourself at the front desk. This is the case every single time I've stayed.
At reception they have a sign which states for Platinum Elite, it means nothing. When bringing this up with Reception, no apologies, just that the computer at the end used to accommodate this but not anymore. The excuse was due to construction and agreed it was just there to collect dust.
With construction setting in at the start of 2016, this will be a really noisy place to stay.
Hopefully they also get a revamp in their customer service.
February 4, 2016
Rated 5.0 out of 5.0 by Moose69 One night stop over
Couldn't fault the service and I was upgraded to an executive suite, which was excellent. Would recommend without hesitation.
February 2, 2016