Rated 3.9 out of 5 by 316
Rated 5.0 out of 5.0 by Dadzola Excellent Hotel
I've stayed in the Holiday Inn Bolton on many occasions and I have to say that the staff are very friendly and helpful and always make you feel genuinely welcome. The gym has recently been fitted out with new equipment and apart from being a bit on the small side, is a great facility. The car parking spaces are very tight and at times you have difficulty getting a space (however you can use the car parking facility adjacent to the hotel which only costs £1 overnight). Some of the rooms, although comfortable, would benefit from being refurbished. The hotel is great value for money and is ideally situated in the heart of Bolton centre.
15 April 2015
Rated 2.0 out of 5.0 by Mick111 Holiday Inn, Boltion
I was not greeted with the usual 'Gold' member
welcome. We were then given the room access card and told it was on the 2nd floor! When we got to the
room we found out that it was a room for the disabled, and, we had not been asked if this was OK or not. The sink was }too low as are not disabled and
there was no 'mixer' tap so when you used }the hot water you could get burnt quite easily. Also, as I using the WC I could see the underside of the sink which had red marks on it which I assumed was 'blood'. At the time of checking out there were other visitors present so I did not want to make a fuss by having other guests hear my complaint. I can provide photos of this as well should you require them as this not the usual high standards of the Holiday Inn Hotels. I felt that
because I had used my 'Reward Points' for this reservation I was considered as a 2nd class citizen from when we checked in. I had stayed in another Hotel in London 2 days prior to this stay where we received far better customer service. I look forward to receiving your prompt response on this complaint please. Thank you.
13 April 2015
Rated 5.0 out of 5.0 by MattW82 Comfortable room and great service
Overall experience was good, staff friendly and helpful. The Executive room was worth that little bit more - comfortable with good additional amenities. Room and bathroom were clean and shower worked well even though looking a little dated. Bar/Restaurant area clean and modern and well staffed. Food was a reasonable standard and menu had plenty of choices - good value offers as well. Pool and gym were an added bonus if you have time to use them and onsite parking is always handy.
13 April 2015