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Rated 3.9 out of 5 by 241 reviewers.
Rated 3.0 out of 5.0 by Curates Egg, excellent in parts Stayed one night with my wife whilst travelling from Germany to UK. Self service check in was a surprise and not very attractive after a 10 hour drive. Seems to be the up coming thing though. The room was very well designed and attractive. We had an excellent nights sleep on very good bed. Trouble was at breakfast. A poor reception with only a curt request for room number then left to ourselves. 50% of tables were uncleared and the state of the room was appalling with napkins,cutlery,and spilled food around these uncleared tables. The fresh fruit bowls had been spilled over the surrounding ice cubes. The "hot" food was luke warm and not edible. The Belgians do have a fondness for frites, but having a spread of trodden down chips over the floor in front of the display was taking the mick out of health and safety. Even when a member of staff replaced some food, he studiously ignored the food on the floor. If the state of the restaurant is very poor, then what of their kitchen.# I would certainly recomend staying at this hotel but avoid the restaurant. July 22, 2015
Rated 3.0 out of 5.0 by Holiday Inn Airport missing shuttle When I landed at Zaventem I called reception to be sure the Hotel Shuttle was there to leave at 22h45 (that's why I chose the combination of that flight and that hotel) the reception answered that shuttle already left at 22h30. So I had to take a taxi spending almost 50% of hotel staying.. At arrival I went to the health center and in the opening operating hours the sauna and steam bath were already cold. I went the following morning and all the dirty towels were still there and there were no available clean ones July 22, 2015
Rated 4.0 out of 5.0 by Patte's Review This was a brief, but excellent, stay. We would return to this place again if in Brussels. July 21, 2015
Rated 5.0 out of 5.0 by Modern clean living -They were very helpful as I needed to leave a suitecase behing for a couple days in order to complete another leg of my travels. They had no charge for this service and ended up saving me significant amounts. -The shuttle only runs in two peak windows. Unfortunately, I needed to make my way there outside of shuttle time. If not a dedicated service during the low hours of the day, an arrangement to with another hotel shuttle could easily be made, or have a call in service as they have Holiday Inn hotel vans at that hotel. -I am a repeat customer at this hotel and have enjoy my stay every time. They have always met my expectation. -They should consider offering free continental breakfast - or some sort of breakfast snack/bread and jam in the rooms. July 16, 2015
Rated 4.0 out of 5.0 by covenient situated close to airport and has decent facilities. Close to transport links (trains) July 6, 2015
Rated 5.0 out of 5.0 by Great stay As always, good service and a pleasant stay. The restaurant was very busy as the bar was being refurbished, so the staff were very busy. July 2, 2015
Rated 1.0 out of 5.0 by Smoky room for a non smoking room Lost my reservation, had a smoky room and had to have my key re keyed 3 times. I seemed to be an inconvenience to the front desk attendant. Poor attitude. June 29, 2015
Rated 3.0 out of 5.0 by Still needs work This hotel is going through renovations, which are direly needed. The hotel will be much better I am sure when done. Staff were also not as welcoming as they could be, and lack of acknowledgement of my status was a disappointment as this is one of the main reasons I use IHG hotels. June 27, 2015
  • 2015-07-28T11:18:16.470-05:00
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