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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 756 reviews
87%
Recommend This Property

Ratings Breakdown

756reviews

  • 5 Stars
    435
  • 4 Stars
    183
  • 3 Stars
    72
  • 2 Stars
    25
  • 1 Stars
    41

Treat Platinum members better

By

四月 26, 2017

platinumelite

Upgrade aaaaaaaand shuuuttttlle service should be automatic in a resort area.

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In need of upgrading and cleaning

By

四月 20, 2017

Our rooms were not at all what you would expect for the price and were not clean, we were told the reason our comforter was sticky and smelled like syrup was because they only change them every other night.... it was our first night stay.

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Comfortable bed and great location!

By

四月 20, 2017

Comfortable bed and great location.

Right in the middle of everything, Groceries, Restaurants, and Highway!

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Nice place to stay at

By

四月 18, 2017

club

The service staff was nice and friendly and the room was very clean!

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Not Happy

By

四月 17, 2017

I've stayed at this hotel in the past and was happy. My most recent stay started out well because I was upgraded to the governors Suite but that was the end of the good start. During my stay I encountered a couple of problems and disappointments:
1. Found a used band aid in the restroom
2. I found a Used Coffee K cup in the Keurig, so I didn't want to use it because I didn't know how long it's been in there
3. When my daughter went to take a shower she couldn't start the shower because the handle wouldn't work. Called maintenance and he had to use 2 hands to pull the handle to start it... he told me that I just have to pull it really hard to start it. So I had to start it every time she took a shower because she couldnt
4. Plenty of hand towels and rags but only one regular towel
5. Notified front desk of all the issues I was having and he didn't seem to care, didn't take notes and just kept saying "oh ok!" I asked to be contacted by the manager and still haven't heard from anyone. Probably because the front desk gentleman on Sunday morning took no notes. Friday night check in staff were great and friendly!

I am a spire member and always appreciate the upgrades but I was very disappointed with my last visit to this hotel.

Thanks

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Front desk reception

By

四月 17, 2017

club

I was received with courtesy and smile. They were very polite and very helpful in what i requested and they are concern in the satisfaction of every guest.

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Good hotel

By

四月 16, 2017

platinumelite

Excellent hotel, I had a wonderful stay, and will continue staying at holiday inn Buena Park and other properties

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great location

By

四月 16, 2017

platinumelite

This was a great deal in a great location. The staff was courteous and offered great suggestions.

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Clean Property and Helpful Staff

By

四月 13, 2017

club

I stayed at this hotel while I was out in LA for business. The property was clean and staff was helpful.

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Great hotel staff, location

By

四月 13, 2017

Bar Lounge area Wide Screen TV could use an update. Both TV are old and outdated, not even HD.

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Comfortable place to crash

By

四月 13, 2017

club

I really enjoy this hotels easy access, truck parking availability, and comfortable rooms. Definitely will stay again.

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Beautiful common areas and great service.

By

四月 13, 2017

club

The hotel itself looks well maintained. The staff are friendly and courteous.
Only negatives are the price of the hotel and breakfast seem overpriced.
Also, the online booking tool is confusing on what rooms are available. I can't tell if they are handicapped rooms or what on the ground floor.

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