Rated 4.1 out of 5 by 308
reviewers.
Rated 5.0 out of 5.0 by Fmj108 Excellent Customer Service and Comfy stay
Everyone from the check in desk to the housekeeper was enthusiastic and attentive to our needs. Questions were answered efficiently. The room was great ,overlooking the pool. Everything was clean. I would recommend this property while in the area. They offer a shuttle to the local attractions or anywhere close and the driver was both knowledgeable and efficient.
The only downside was the pool. The amenities listed it as heated but either the heater wasn't engaged or there was some other issue because it was very cold and my grandaughter couldn't swim.
Otherwise a wonderful stay.
28 February 2015
Rated 4.0 out of 5.0 by JoeyMV Great value
This Holiday Inn property has always been staffed by courteous and accommodating staff when my family and I have stayed here. On our recent stay the staff was fantastic. Our room was clean and well-furnished -- very comfortable. The pool area was clean with plenty of towels provided. My only issue with the pool area was the Jacuzzi -- it needed to be cleaned.
26 February 2015
Rated 5.0 out of 5.0 by Threejeeps Comfortable bed and great service.
We were only here for one night but it was nice. Best nights sleep in a hotel in a long time. Friendly and warm staff. We only used the room to sleep so I cannot comment on the internet, tv, food, etc.
26 February 2015
Rated 5.0 out of 5.0 by mamabear2011 Clean hotel and friendly staff
As an extremely picky person when it comes to staying in hotels, I can't say enough about how great this hotel is. The entire staff was friendly, accommodating, and gave top-notch service. The room was impeccably clean and housekeeping service was excellent. Only negative, if you like to go to sleep early, ask for a room that does not face the pool. The pool is so welcoming that many other guests enjoy it until late hours and the noise is very loud. At least they were having fun :-) Other than that, this place is great - room service was awesome. We had both dinner and breakfast delivered. Fast, hot and delicious! No need to venture out to other restaurants. We did and were disappointed. Should have just stayed at the hotel for all our meals. I know this review sounds like I work there, but I don't. I worked in the hotel business for over 10 years so I am very critical. This hotel exceeded my very high standards!
26 February 2015
Rated 5.0 out of 5.0 by satified 54 Great stay
Everything was good during my stay, only complaint was there wasn't anyone at the front desk when I arrived about 10 PM, had to wait to check in
23 February 2015
Rated 4.0 out of 5.0 by AESK Holiday Inn at Buena Park experience
I had two problems:
1. My room was on the freeway, and it was very noisy. The windows insulation did not seem to be good to reduce the noise.
2. When I turned the heat on, it gave a bad smell, and I had to turn it off.
22 February 2015
Rated 4.0 out of 5.0 by Gwen5 Staff were wonderful.
Bus was out of order during our stay but Benny did a great job for us.
19 February 2015
Rated 3.0 out of 5.0 by AADD Lengthy check-in
I waited in excess of 10 minutes. While the clerk conversed with another guest, was not acknowledged as awards member, and was not provided options as a rewards guest.
At check out time, I requested a late check out (12:30PM). The staff made me feel that it was a big inconvenience. Even though I was slotted to stay one more day.
Ending on a positive note. The young lady that checked me out was very pleasant and positive
19 February 2015
- 2015-03-05
- bvseo-cps-pl-PRR
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