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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
58%
Recommend This Property

Overall Experience

3.3

based on 377 reviews
58%
Recommend This Property

Ratings Breakdown

377reviews

  • 5 Stars
    120
  • 4 Stars
    73
  • 3 Stars
    66
  • 2 Stars
    49
  • 1 Stars
    69

Not Worth the money!

By

17 August 2017

platinumelite

Been to many all inclusive resorts and this is the worse. Not many activities. Poor Food, Bartenders didn't know how to make drinks other than Beer, Wine, and simple one alcohol and soda mix. Beach was not one of the best to swim at. Basically not impressed in any way.

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Pesimo Hotel

By

11 August 2017

Personal sin experiencia, la habitacion que dan al frente de la playa le entra agua los dias de lluvia y se inunda toda la habitacion.

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Horrible stay

By

05 August 2017

Our stay was horrible!! We had no electricity the first night!
For some weird reason they do not provide towels. Every morning or night that we wanted clean towels we had to call or go down and get towels. They would take our towels from the day before.

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Mejor de lo que esperaba

By

02 August 2017

club

El hotel en general muy bueno, la comida del restaurante execelente, las cenas especiales de los martes y jueves lo mejor. La atención de los barman Raúl y Jesús execelente. El encargado del restaurante de las noches muy amable y muy activó.

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Very nice stay

By

30 July 2017

The staff members were excellent! The food was good. The room was very comfortable. The WiFi needs work, but we were not there to use the WiFi. We plan to return in the future.

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Many things to improve, but staff is amazing

By

27 July 2017

Is everything you can expect from an all inclusive at that price range, over crowded, not great food, but I can say the staff is always helpful.

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Marcos Quezada

By

24 July 2017

Buen servicio del Hotel muy buena ubicación, seguridad y bonito

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Servicio Excelente

By

20 July 2017

club

Nuestra estadía en el hotel Holiday Inn Cancun Arenas, lo podemos catalogar como un buen servicio. Nuestro propósito se cumplió, en cuestión de hospedaje y servicio en general.

Felicitaciones al equipo del Restaurante Arenas, ya que el buffete que ofrecen es variado y delicioso¡¡. Día y Noche.. Los empleados que nos atendieron, fueron atentos y cortés. Eso habla bien de un hotel.

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餐厅很棒

By

20 July 2017

platinumelite

餐厅很好,三餐选择很多,服务周到,入住客人很多。但是房间不够干净,有些异味。空调很到位,风景也好,泳池很赞

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Habitación comoda

By

18 July 2017

club

La cama está muy cómoda para descansar, además de que las instalaciones son muy buenas y todos son muy amables

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Un hotel recomendable

By

17 July 2017

club

Todo me pareció excelente el servcio muy bueno la unica queja las toallas solo me dieron una para 4 personas y el baño estaba tapado lo del baño lo solucionaron las toallas siempre me dejaron una pero todo lo demas valio la pena y altamente recomendable

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CORTESIA DEL PERSONAL

By

13 July 2017

club

BUEN HOTEL PARA DESCANSAR ;LAS INSTALACIONES NECESITAN UNA ACTUALIZACION

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