Rated 4.2 out of 5 by 629
Rated 5.0 out of 5.0 by Scots_lad Service
The level of service given by the staff was excellent.
November 29, 2015
Rated 5.0 out of 5.0 Theatre night
We chose the hotel because of it's location, close to the New Theatre for our show and the shops for Christmas, on site parking was another major factor. Not many hotels in Cardiff have their own and for £10:00 for 24 hours this was brilliant. The staff are very welcoming and efficient. We would definitely recommend this hotel, all in all its perfect.
November 28, 2015
Rated 5.0 out of 5.0 by Julie1958cats Excellent stay in city centre
This hotel provided an excellent base for sightseeing and shopping every thing in the hotel was faultless highly recommended for an overnight stay. Definitely be back next year for a longer stay.
November 27, 2015
Rated 4.0 out of 5.0 by PeasantUpstairs Convenient location, close to night life
Accessible and affordable accommodation near to the Stadium, most of Cardiff a walk away
November 26, 2015
Rated 5.0 out of 5.0 by Ash52 Great location, great room and great service.
Would heartily recommend this hotel for the above reasons. We look forward to returning in 2016!
November 25, 2015
Rated 4.0 out of 5.0 by Npbtudor The Staff are The Best
My wife and I travelled down from Chester to attend an Engagement party about 30mins away in Risca. I love the location of this hotel, so convenient. Only down side is they really do need a bigger car park. Great welcome at reception, very helpful and informative and gave us a city map with directions to a store we needed to visit. The room was very comfortable and clean. Huge bed! Slept well too. Had nice Guinness in bar and huge coffee, both very good and for hotel prices not over the top really. The breakfast was very good and the pancake maker is just brilliant. The restaurant staff were so attentive and thorough but friendly too. Want to visit again if we can. What makes this hotel is the staff who are just so friendly and helpful. It doesn't matter how good the hotel is without this vital ingredient.
November 20, 2015
Rated 3.0 out of 5.0 by AB54321 Dissapointing
As a Spire Elite member I was not acknowledged as such at reception.
I did not receive anything usually associated with a rewards member such as a bottle of water or the offer of a free drink.
The room was extremely small and the heating did not seem to work.
We waited 25 minutes to get a drink at the bar lunchtime as there was only one member of staff working with 7 customers trying to order lunch and drinks whilst the same member of staff was serving the same customers at their bar tables.
Checkout was again a very slow process with just one member of staff working trying to check out 5 couples.
Overall a disappointing experience
November 18, 2015