Rated 4.2 out of 5 by 624
Rated 5.0 out of 5.0 by Ash52 Great location, great room and great service.
Would heartily recommend this hotel for the above reasons. We look forward to returning in 2016!
November 25, 2015
Rated 4.0 out of 5.0 by Npbtudor The Staff are The Best
My wife and I travelled down from Chester to attend an Engagement party about 30mins away in Risca. I love the location of this hotel, so convenient. Only down side is they really do need a bigger car park. Great welcome at reception, very helpful and informative and gave us a city map with directions to a store we needed to visit. The room was very comfortable and clean. Huge bed! Slept well too. Had nice Guinness in bar and huge coffee, both very good and for hotel prices not over the top really. The breakfast was very good and the pancake maker is just brilliant. The restaurant staff were so attentive and thorough but friendly too. Want to visit again if we can. What makes this hotel is the staff who are just so friendly and helpful. It doesn't matter how good the hotel is without this vital ingredient.
November 20, 2015
Rated 3.0 out of 5.0 by AB54321 Dissapointing
As a Spire Elite member I was not acknowledged as such at reception.
I did not receive anything usually associated with a rewards member such as a bottle of water or the offer of a free drink.
The room was extremely small and the heating did not seem to work.
We waited 25 minutes to get a drink at the bar lunchtime as there was only one member of staff working with 7 customers trying to order lunch and drinks whilst the same member of staff was serving the same customers at their bar tables.
Checkout was again a very slow process with just one member of staff working trying to check out 5 couples.
Overall a disappointing experience
November 18, 2015