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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 758 reviews
90%
Recommend This Property

Ratings Breakdown

758reviews

  • 5 Stars
    418
  • 4 Stars
    218
  • 3 Stars
    81
  • 2 Stars
    22
  • 1 Stars
    19

what a wonderful experience!!

By

28 September 2016

club

The front desk personnel are so professional and very attentive. They made my short stay experience worth it and am looking forward to go back

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It All Starts at the Service Desk.....and it Was An Epic Fail!!

By

26 September 2016

As a Spire Elite Member with IHG I look for overall service and quality. I had a business client to see near Buffalo, so I decided to look for an IHG hotel for my stay.
Went to find a soda about 9 pm and throughout BOTH floors (by the way, this hotel DOES NOT have an elevator, but no one asked us if that would be an issue when they put on the 2nd floor) NOT one machine had any soda in it all at.. When I went to the front desk (barefoot and in pajamas) to tell them that their vendor didn't have ANY of the machines on either floor stocked, Laurie at the front desk with a snippy attitude told me I could go to the bar to get a soda. ) Nice,,,,,,,, People with Laurie's attitude can ruin it for a great number of very quality employees.

Posted byHotelStaff
27 September 2016
I apologize for the way you were treated. You are correct, no matter what we do it all comes down to the service. I assure you I will look into this and get it corrected. Thank you
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Day in Buffalo

By

25 September 2016

club

The stay was wonderful. Location central to where I
needed to be .Staff warm and friendly and helpful with local directions. Comfortable room and very clean.

Will be back soon.

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Like It

By

23 September 2016

club

The staff is always great. I love the location of the hotel and having a lounge to watch your favorite sports. This my 10th year staying here so I guess I really do not need to mention anything else

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Older property nicely refreshed

By

21 September 2016

club

This hotel is an older property, but it has been nicely refurbished. With a little extra aesthetic attention, this property would be an excellent resort style hotel.

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good service

By

20 September 2016

Service was good.We like a restaurant with a good dinner

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Ernie Review

By

20 September 2016

club

hotel was nice, staff was friendly, bed was comfortable. I would stay here again if I was passing by.

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Good choice for BUF

By

19 September 2016

club

Literally across the street from Buffalo Airport but didn't notice the sound of airplanes so much. This hotel was clean and comfortable with free Wi-fi. No breakfast included though and be warned, pool is outdoor only, so it's only open during the summer. My kids were so disappointed because it was a hot September day and we couldn't go swimming :(

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Great service, Poor bathrooms

By

18 September 2016

club

Great service and location. Able to hear guest walk in the hallway. Bathroom door blocks half the bathtub, the toilet the other half, must close door to get out of bathtub. From bathtub, one can see rim of toilet and fecal matter left by previous guest.

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Weekend Getaway from Toronto

By

16 September 2016

Always a pleasure to visit this property. The guest rooms and the hotel staff service is great. We come down to shop about four times a year. The only item that needs attention is the restaurant service levels in the morning. The wait staff are super overworked and need more assistance. They try very hard.

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Over all stay was excellent

By

15 September 2016

platinumelite

Housekeeping was not done until late afternoon after arriving from being out.

Posted byHotelStaff
15 September 2016
thank you for your comments and sorry that housekeeping didn't get to you early enough. We will look into that.
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Good place to stay on outskirts of Buffalo

By

13 September 2016

club

Rooms were clean and staff were attentive. There were areas to exercise the dog which was great. Excellent breakfast.

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