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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.5

based on 834 reviews
87%
Recommend This Property

Ratings Breakdown

834reviews

  • 5 Stars
    554
  • 4 Stars
    196
  • 3 Stars
    54
  • 2 Stars
    17
  • 1 Stars
    13

物超所值

By

27 March 2017

platinumelite

本次入住颠覆了我对holiday inn 之前的印象,原来以为只是纯商务的酒店,却享受到了超商务的待遇,还升级到了行政楼层,让我休息的环境非常安静。送的水果和小礼物都很有特色,非常喜欢。下次去成都,一定还住那里,也会向朋友推荐。

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环境好服务佳

By

27 March 2017

club

酒店餐饮、环境、服务都还挺好的符合预期

隔音效果应加强

酒店餐饮、环境、服务都还挺好的符合预期

隔音效果应加强

酒店餐饮、环境、服务都还挺好的符合预期

隔音效果应加强

酒店餐饮、环境、服务都还挺好的符合预期

隔音效果应加强

酒店餐饮、环境、服务都还挺好的符合预期

隔音效果应加强

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礼宾、登记及早餐服务很好

By

27 March 2017

club

1、下出租车时,礼宾人员递给我一张写有的士车牌的服务卡,并提醒以防有东西落下可以找到对应车辆。非常贴心的服务。
2、办理入住及退房比较迅速。
3、早餐来不及在餐厅吃,服务生提供打包纸袋供打包带走,棒棒哒。

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Professional Service

By

26 March 2017

I like the HI Century City West Tower. It's a great hotel in a convenient location for the airport. There are good local amenities and a pleasant walking area beside the small Swan Lake. During this visit there was a food and drink fair at the adjacent convention center. It happens same time every year and worth keeping in mind. Car access to the Century City area is restricted for the five days of the fair and the roads around the area were in complete chaos. My taxi had to drop me off 0.5Km from the hotel at the side of a very busy road. Not ideal when you have luggage. However, the manager Raymond Yang was sympathetic to the situation and responded perfectly. A true gentleman and a credit to the IHG brand.

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总体不错,服务一流

By

25 March 2017

不错,很舒服,就是人有点多。前台的吕小姐很好,很热情。下次入住我还会来这个酒店。如果吕小姐还在我会提前和她联系。

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服务很好

By

24 March 2017

club

会员服务很贴心 有酒吧迎宾饮料 服务顾问会短信问候并提供任何所需的服务 国际连锁品牌一如既往良好的软硬件标准 性价比很高

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非常的舒服,服务很好

By

23 March 2017

非常好,以后还会支持假日,服务一流,餐饮也很好。。。非常好,以后还会支持假日,服务一流,餐饮也很好。。。

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床垫枕头软硬合适,服务好

By

23 March 2017

club

枕头软硬选择多样,床垫软硬程度刚刚好。房间安静。
美中不足的是床头附近找不到电源插座,手机充电不方便。

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服务贴心

By

22 March 2017

club

服务态度好,沟通流畅;
入住时即识别出会员身份,并提供欢迎饮料(大堂吧)和果盘(房间);
酒店宾客关系副经理多次主动联系,询问入住体验和要求;
家属在入住期间中间到店,因出租汽车司机误将其载到另一栋楼(东楼),该楼的大堂服务人员贴心地将其送至西楼,而非仅是指出方向;
入住期间需要换房时,提供了很好的换房服务。

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环境优雅,服务专业

By

22 March 2017

酒店整体感觉舒适,悠雅温馨,服务人员笑容甜美,服务专业,能及时解决问题,客房干净有格调,床铺松软,带来良好的睡眠,餐饮,娱乐措施等整体感觉良好,会选择再次入住。

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性价比非常高的意见holiday inn酒店

By

22 March 2017

club

这家是我入住过的holiday inn酒店中性价比最高的一家了。从check in 到check out都非常好,酒店工作人员热情,友好,不做作。客户 关怀细腻无声但有恰到好处,很受用。酒店装修大气,房间也非常不错。离开地铁站十分钟内路程吧。唯一就是酒店工作人员对地铁站的路线不是非常熟悉,指了一条比较绕的道,其实从旁边的中信银行过去就近很多。

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最近较差的一次入住体验!

By

20 March 2017

最近入住西楼以来最差的一次入住体验!主要感受是早上退房太差,速度太慢,态度太差!前面的人还给别人屡次出错。前台业务不熟,前台外引导的人也不得力!优悦会员通道也是摆设!越来越差!

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