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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 856 reviews
90%
Recommend This Property

Ratings Breakdown

856reviews

  • 5 Stars
    507
  • 4 Stars
    273
  • 3 Stars
    53
  • 2 Stars
    12
  • 1 Stars
    11

Dinner at the hotel

By

22 January 2017

Never try to dine-in in Chengdu Oriental Holiday Inn hotel. The breakfast is good with many choices and clean. But dinner ordered in Western Restaurant is a shame. U cannot identify whether it is a chicken meat or pork.....Finally, it is better to have dinner just behind the hotel with many small food store/restaurant but without official receipt. As a member of IHG, there are 50CNY free for laundry daily, but please do not use it as it is a trap for u to pay the taxes from the laundary 50CNY. For other hotels in China, they usually give 80CNY or three pcs of clothes free for laundry. For the laundry I took, I got one under pant and underwear, but the bill come out it is a sportswear and underwear, I just want ot know how to identify underwear nad sportswear? will it be with collar or had to be white in color as "Underwear"? The opening hour of Executive lounge should be up to 2030 if it is for the valuable guests. Most other hotel lounge are close at 2030.

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服务很好,早餐一流

By

22 January 2017

前台人员很热情,服务态度很好,房间非常舒适,早餐比较丰盛,酒店地理位置比较有优势,这次住宿享受50元水洗三件衣服,非常棒。

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很舒心的一次体验

By

22 January 2017

club

出差最后一天入住。位置在地铁站出口边上,打车也比较方便。相比前一晚住的成都环球中心洲际更加温馨舒适,设施也更加适合安稳休息,总体来说感觉性价比比IHG上两个级别的酒店更高,个人出来住也是不错的。员工的服务态度、会员送的饮品都不错,是很舒心的一次体验。

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整体不错

By

22 January 2017

在成都中转选择停留一天,入住了这家假日酒店。大堂比较小,早餐人比较多,服务人员有些忙不过来。还有就是房间略显老旧了,清洁程度还需要再加上一些

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床铺舒适,服务一流

By

20 January 2017

入住办理迅速,但房间电视好像最后两天坏了,没来得及叫修理。另外早餐体验非常一般,hostess不领位,早餐选择的品种和品质比较一般,还不如去附近小店吃来的要好。

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服务差 礼宾部差

By

20 January 2017

club

前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 前台部分工作人员与礼宾部服务 差

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枕头和床一如既往的好

By

20 January 2017

假日酒店的枕头和床一直都是我很喜欢的。房间很舒适,地点也很便捷,就在地铁站旁边,楼下大堂吧的下午茶很实惠。我很愿意推荐给我的朋友们

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床铺舒适,服务一流

By

19 January 2017

不错。一直选择的智选假日。不错。一直选择的智选假日。不错。一直选择的智选假日。不错。一直选择的智选假日。不错。一直选择的智选假日。不错。一直选择的智选假日。不错。一直选择的智选假日。

Posted byHotelStaff
20 January 2017
尊敬的客人:感谢您选择成都东方广场假日酒店,非常感谢您一直以来对假日品牌的支持与厚爱。我们酒店隶属于洲际集团管理,在这里有智选假日,假日度假酒店等众多姐妹品牌,很荣幸能得到您五颗星的i评价,我们定当心怀谦逊,不断努力,争取下次给你带来更棒的入住体验。祝您新年快乐,万事如意!
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酒店毛巾看上去有点脏,毛巾的洗涤剂没有漂洗干净.

By

19 January 2017

club

总体上还是比较满意.标准的HOLIDAY INN.这个价格在成都,性价比算是比较高.交通也比较方便,下次还会选择这家酒店作为商务旅行的入住酒店

Posted byHotelStaff
20 January 2017
尊敬的客人:感谢您选择成都东方广场假日酒店,您是我们优悦会会员。非常抱歉因为房间物品的问题给您造成困扰,您反馈的问题酒店管理层很重视,客房部将跟进后续整改工作,避免类似情况再次发生。我们希望在努力提高后,可以再次迎接您的到来,您给予我们的理解和包容,我们万分感谢!祝您新年快乐,万事如意!
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床舖和床,有質素

By

18 January 2017

club

床和床鋪,使睡眠質數有一定舒適。手提電話充電座有過時感覺,仍在iphone 4時代。插座也沒有usb插頭充電。插电位有松动,有些无法使用,设施有点舊和殘,。

Posted byHotelStaff
19 January 2017
尊敬的客人:感谢您选择成都东方广场假日酒店,您是我们优悦会会员。很抱歉没有给您带来宾至如归的入住体验,请相信我们,您提及的问题酒店管理层将非常重视。酒店工程部已在逐楼层更换客房插座面板,近期将跟换完毕。另外酒店已计划更换房间带闹钟功能的IPOD音响,新的设备将提供USB 充电功能。再次感谢您细致的点评,我们期待您的再次光临! 祝您新年快乐,心想事成!
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中规中矩

By

18 January 2017

club

设施略陈旧,但是软件服务符合定位。希望改善硬件方面,如电梯的门禁系统,按摩浴缸,沙发更换,泳池安全性,健身房

Posted byHotelStaff
19 January 2017
尊敬的客人:感谢您选择成都东方广场假日 酒店,您是我们优悦会会员。非常感谢您体验酒店各项设施设备,并给与我们及时有效的反馈。为宾客提供安全舒适的环境是我们义不容辞的责任,酒店管理层非常重视您的入住感受,您提及的问题,我们将一一检查,以确保下次可以给你带来全新的入住体验。传统佳节将至,祝您新年快乐,万事如意!
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Location, Breakfast

By

18 January 2017

非常不错的酒店,除了房间显得比较小,其他都很棒。服务人员彬彬有礼,环境卫生干净,早餐丰富可口,位置出行方便便利。希望价格能够再便宜点,这样今后可以每次都住这里了。

Posted byHotelStaff
19 January 2017
尊敬的客人:感谢您选择成都东方广场假日酒店,您是我们优悦会金卡精英会员。酒店地处成都市中心,交通非常便利,我们一直坚持给每位宾客带来宾至如归的感觉,您能喜欢我们的酒店,我们感觉很开心。作为优悦会金卡会员,您可以享有周末优惠房间,你只需要致电优悦会服务中心即可咨询。我们期待您的下次入住,祝您新年快乐,心想事成!
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