Rated 4.1 out of 5 by 270
Rated 3.0 out of 5.0 by seand12 Disappointed by cleanliness
The hotel is generally fine, the reception staff were efficient and polite but not overly friendly. The restaurant staff were much more friendly, attentive and engaging.
The general hotel condition is fair to good but it is becoming tired and in need of updating, especially the bedrooms.
The cleanliness was in general ok but let down severely if several places.
The kettle had not been emptied and rinsed - which in isolation would not be too much of an issue. However there was black mould in the fridge, which is not acceptable. The shower gel dispensers were both empty and the holders also had black mould growing on them. The light diffusers either side of the bathroom mirror had not been cleaned for a while and had deposits of black dirt on them. Generally disappointed.
July 1, 2015
Rated 4.0 out of 5.0 by L.S. Very handy for North Wales
Clean and tidy room with very good Wi Fi. The bed was very comfortable but the air conditioning did not work
June 30, 2015
Rated 4.0 out of 5.0 by John Doe15 Comfortable bed and great service
Excellent value for money for my short break away. The room was clean and very comfortable and i had a great nights sleep
June 25, 2015
Rated 5.0 out of 5.0 by MDT1000 Problem dealt with efficiently
A two day visit to attend a funeral resulted in us being allocated a room where air conditioning was faulty. We were moved quickly, received a written apology and a bowl of fruit. Excellent service! Our dinner and breakfast were excellent and good respectively. This is a hotel we would recommend.
June 24, 2015
Rated 2.0 out of 5.0 by JEV - Nickname too short Worst Breakfast in 50 Years
I received the worst breakfast away from home in 50 Years.
I have had breakfasts in B
June 17, 2015
Rated 5.0 out of 5.0 by Wap999 Great overall experience
Overall a very good hotel at extremely competitive rates. I would definitely recommend this hotel.
June 12, 2015
Rated 4.0 out of 5.0 by carbon55 recent stay
on the whole our stay was pleasant and its a great location for exploring north wales.
The hotel itself was really nice and reception staff very helpful, rooms were clean and beds comfy.
The main aspect of the stay that let it down was the service of the staff at breakfast.
A couple of mornings, we asked for something different from the menu and both times it took an age to arrive and the staff had to be reminded that we were still waiting.
I could of understood if the resturant was heaving with guests but it wasn't and on the 2 occasions this happened, the staff were talking, with the main focus was the end of the shift, not the guests.
Its a shame as we have had much better service in other holiday Inn's and was expecting the same here but it wasn't to be.
It hasn't put us off using holiday Inn, we just won;t return to this one.
June 9, 2015
Rated 5.0 out of 5.0 by rob129xxx Comfortable hotel close to Chester
We found this a comfortable and reasonably priced hotel close to our daughter's home in Chester and have already booked another visit.
May 31, 2015