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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 617 reviews
86%
Recommend This Property

Ratings Breakdown

617reviews

  • 5 Stars
    341
  • 4 Stars
    165
  • 3 Stars
    54
  • 2 Stars
    35
  • 1 Stars
    22

Races stay

By

20 July 2017

We arrieved on an early check in to which they had upgraded us for free because we were arriving early. Amazing room really clean! No one calls you every fives minutes so it give you a chance to relax. Double check the food serving times as on the menu in the room it doesn't say and fancing a snack we had missed the times so had to order in a dominos. Really freindly staff willing to go the extra mile

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Not bad, lacking in certain departments.

By

15 July 2017

Interaction with staff on reception was pretty appalling. My shower stopped working and staff did not seem bothered or update me to any remedy. They were argumentative when I asked for my bill printed separately for food and accommodation.
Room was spotless and as expected from a holiday inn. Breakfast was adequate.
I will try again as accommodation in this area always seems to be a struggle to find. Hopefully I get a better interaction with staff.

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Pleasant stay

By

15 July 2017

club

Clean and comfortable room. Greeted by frienndly helpful staff.

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Just Ok

By

14 July 2017

club

Not as clean as I would have expected and the noise from the switches off air one disturbed my sleep

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Comfortable stay in dog friendly hotel

By

13 July 2017

club

Enjoyed our 3 night stay at the holiday inn Chester west on the a55. Added bonus that we could take our dog along. Delicious breakfast

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Great stop over hitel

By

13 July 2017

club

Stayed in our way to the ferry from Holyhead. Great stopover easy access and comfy bed.

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Friendly staff

By

13 July 2017

club

Very pleasant staff, hotel a bit noisy due to wedding being held there. Also the A55 noise is constant. I hadn't realised hotel was so close to road when booking. Overall hotel is good

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Accesible room

By

11 July 2017

club

Good staff but noise from room above disconcerting due to children running amok. Room was opposite lift so some noise expected however. Also we were adjacent to the entrance and people were leaving and having conversations until 0230 so there was some disturbance to our sleep pattern.
Apart from that the position of the hotel is ideal for access to Chester and North Wales. It is looking a bit tired now and could do with an update.

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No fuss booking and departure

By

11 July 2017

club

Nice place and little to complain about other than a false fire alarm in the late evening and a wedding party whose guests had a fight in the car park at about 3.00am

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Happy Experience

By

10 July 2017

club

The staff were very friendly and helpful the food was beautiful and the bed was the most comfortable I have ever been in

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Mediocre visit

By

09 July 2017

club

Reception and room were fine. Internet is good. Had stayed here previously and this visit not as good mainly due to poor breakfast with hard eggs and other items obviously on buffet for long time. We had particularly enjoyed breakfasts on last visit.
Catering staff seemed disorganised and in need of more training.
Visit area regularly but will probably seek other option next time, or stay here and avoid dining.

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Great staff, good location

By

08 July 2017

Lovely staff who cannot do enough for you, just a shame the air conditioning unit in my room was making a noise even though it was not turned on. Nice evening meal and good hearty breakfast.

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