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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1643 reviews
86%
Recommend This Property

Ratings Breakdown

1643reviews

  • 5 Stars
    908
  • 4 Stars
    413
  • 3 Stars
    165
  • 2 Stars
    89
  • 1 Stars
    68

comfortable bed

By

26 June 2017

hotel was great staff was excellent rooms were fantastic
beds were really comfortable and you can never have enough pillows

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Convenient and friendly

By

23 June 2017

Chose this hotel because it is adjacent to the Merchandise Mart. While the convenience was the reason selected, the accommodations were top notch. I would stay there again.

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Interview Trip

By

23 June 2017

club

I came to interview for a job and brought my wife along. We stayed only one night and wanted to take in as much of Chicago as we could.

The staff was extremely friendly and helpful, giving us great insight on things to do and see. I really appreciate you holding our bags after we checked out. It allowed us to explore the city much more easily before our evening flight.

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Recommend

By

23 June 2017

club

Friendly staff. Great location for getting to places downtown.

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Nice Hotel

By

22 June 2017

club

We stayed at HI last weekend for a concert. The staff was friendly and helpful. The room was clean but a little smaller than expected. The bathroom was nice size and clean. The beds were super comfortable. We had an interior room that overlooked the pool but thought we had a room with a view. The bar had a great view but limited drink options. The hotel elevators were a little annoying having to go from one to another across the way. Meeting area was nice and check in and out was good.

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Excellent Property

By

22 June 2017

Highly recommend if you are staying in downtown Chicago.

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Dwight Gramm II

By

21 June 2017

platinumelite

This is my 20 stay at this hotel. This is my favorite hotel. The views are amazing. The staff is always very accommodating. Thank you for making me feel like family!!!

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Great Service

By

20 June 2017

The bellhop, I think his name was Carlos, was incredibly helpful and went out of his way to help me!

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Extended Business Stay

By

19 June 2017

Spent 12 days at this hotel under a business agreement but did not feel very accommodated for an extended stay needs

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Great location

By

17 June 2017

I enjoyed my stay here, I loved looking out over the water and 9 bridges.
The location to the Merchandise Mart was perfect!

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Nice room remodel and great stay

By

17 June 2017

club

Like the updates to the rooms. would love to see them add a lighted magnifying mirror.

Staff was nice and attentive

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comfortable beds

By

15 June 2017

platinumelite

Room size is a little bits of small. Clean and quiet. Take times to in and out hotel.

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