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Rated 4.2 out of 5 by 629 reviewers.
Rated 5.0 out of 5.0 by Excelent place to stay Just a 3 block walk to and from the Amtrack Train Station is this Holiday Inn. Staff were great. Room was really clean and beds were very comfortable. Food and drinks were very good also. Everyone was friendly. Will definitely stay here again. May 19, 2016
Rated 4.0 out of 5.0 by Great Service, Minor problems This is the second time my wife and I stay at the Holiday Inn & Suites in Downtown Chicago. We love there because it is very convenient for all we do. It is within walking distance of everything. The one problem we had was that our keys to the room kept demagnetizing. It was because it was close to both of our cell phones. Just wish they would have let me know that after the first time it happened. Once we kept the key from the cell phone everything was GREAT!!! May 19, 2016
Rated 5.0 out of 5.0 by Great Stay! My wife and I stayed for one night and we were not disappointed! From the staff to the room, everything was great! And, if you don't mind walking and saving on cab fare and parking, it is only a short walk to everything! May 19, 2016
Rated 5.0 out of 5.0 by GM was Great I NEVER write reviews to anything but I wanted to give a shout out to the General Manager. 1. I was placed next door to a bunch of yelling kids and they switched my room without hesitation 2. My first night in, it was raining and pretty late. I had asked if there was a nearby gas station that I could walk to. The GM offered their hotel car and drove me to the store so I wouldn't have to walk in the rain! This was very nice and above & beyond service. 3. Staff in general was very nice, just like the GM 4. Overall the hotel was clean and quiet. I'll stay here again (if I get a chance to come back to Chicago). May 16, 2016
Rated 5.0 out of 5.0 by May 11,2016 We enjoyed staying at this property before and after our Amtrak trip. It is close enough to walk to Union Station. The Cable TV was good but there are too many sports channels. Everyone is not a sport nut wanting to watch every game they possibly can. TCM would be nice and METV. The food was very good and there was plenty of it on the plate. We did not go away hungry. May 15, 2016
Rated 3.0 out of 5.0 by Not even close to be a true Holiday Inn I'll be straightforward, I would not recommend staying on this Holiday Inn. I've been in several and this is by far the worst of them all. May 11, 2016
Rated 5.0 out of 5.0 by Very accommodating staff and spacious rooms The front desk went out of their way to be sure our stay was comfortable. The room was quiet and relaxing. May 9, 2016
Rated 5.0 out of 5.0 by Business overnight stay I was in Chicago for a business meeting with five colleagues. We chose this facility based on proximity to the business we were visiting in Chicago. The staff was efficient, professional, and friendly. The facility was entirely functional. Comfortable desk for meeting prep and work, and the room was quiet despite being right in the heart of downtown. I would recommend without hesitation. May 9, 2016
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