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Rated 4.2 out of 5 by 384 reviewers.
Rated 4.0 out of 5.0 by Issues with checking in and checking out - Everything in between very good During both my arrival and my departure I found the front desk staff unresponsive to basic customer service protocols and much below the standard that I have come to expect from an IHG property. Everything else about my three night stay at this property was well above average and I do recommend this property. Checking in and checking out of a hotel should not be a challenging experience. I do travel to the greater Chicago area fairly often for business, so if I have similar experiences with the front desk staff on my next visit to this property I will simply eliminate this property from my options, and choose different accommodations. 16 April 2015
Rated 4.0 out of 5.0 by Roomy suite, kitchen and seperate bedroom The suite is roomy has a kitchenette with dorm-size fridge and a separate master-bedroom with a door dividing the rooms. 14 April 2015
Rated 5.0 out of 5.0 by Best staff! This was our first time to the Chicago area. We were impressed with the value we got for such a wonderful hotel in the heart of Downtown! The staff was VERY helpful and pleasant at EVERY moment and went out of their way to make our stay the very best. They were helpful with tips on where to go, where to eat, and how to get there. Thank you Holiday Inn Chicago from the Detroit family! 12 April 2015
Rated 5.0 out of 5.0 by Great service Staff was very friendly and accommodating. We really enjoyed our stay. 12 April 2015
Rated 5.0 out of 5.0 by Good People Great staff, super friendly, work with your schedule, everything everywhere was clean. 08 April 2015
Rated 4.0 out of 5.0 by Great location Overall great stay and had no issues with the room whatsoever 08 April 2015
Rated 2.0 out of 5.0 by Noisy room My son and I stayed In this hotel for 3 nights And the room was so noisy That the staff left ear plugs Beside your bed . While the room was clean And some of the staff Very helpful . I wanted to leave and book Another hotel after 1 night I have stayed in holiday inn express And holiday inn hotels across America And Europe over the last 10 years and This was the worst by far very poor value For money 07 April 2015
Rated 4.0 out of 5.0 by Oasis The entrance was a bit hard to find, but everything else about this Inn was a pleasant surprise. Our room was comfortable and--despite the location--amazingly quiet. The bed was perfect, and the room was very clean. My daughter enjoyed the gift shop, and I was struck by the genuine friendliness of the entire staff, from the concierge to the housekeepers. 07 April 2015
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