Rated 4.1 out of 5 by 366
Rated 5.0 out of 5.0 by Dimitar Excellent service and nice rooms
It is my 4th time staying in this hotel and all the time the staff is very helpful, very polite and professional. As example the sink broke and I was immediately offered another room... Such service is rare to see.
The hotel itself is nice, discrete and very comfortable.
15 April 2015
Rated 3.0 out of 5.0 by Mr Smith8376482 Easter In Coventry
Was OK, stayed for business while working in the area.
Dinner is Fine,
Bacon at Breakfast is best avoided.
14 April 2015
Rated 3.0 out of 5.0 by gavmo13 Confrontational Restaurant Manager - Resturant Standards Falling
My family stayed at this hotel on a Dinner Bed & Breakfast Package and we had a lovely time using the facilities and the place was surrounded by woodlands with rabbits outside your window. Children's play area, the pool and jacuzzi has now got privacy film on the windows so you can't see in so well done for that.
The Rooms were spotless, commendation for the housekeeping staff, the Receptionist was lovely and check-in a breeze, but what a nightmare in the restaurant. I am normally a well mannered and relaxed guy whom nothing seems to phase me but the run-in I had with the Restaurant Manger on duty on our first night left such a bad impression on me that I had no choice but to argue my case back. We had booked the usual Dinner Bed and Breakfast and our child was only 2 days short of his 16th Birthday but he is severely disabled with Severe Autistic Traits so on the booking was for two rooms, I room was one adult 1 child as in actual fact he was 2 days short of his birthday and I wanted to be honest for records purposes, sadly I did not realise that my booking would cause the Restaurant Manager to inform me that as the booking was one adult one child he would be charged for the set meal regardless of us paying upfront as the dinner bed and breakfast is for adults and children under 5 are free. I was furious I said we have paid Dinner Bed and Breakfast, we are not paying again for our child simply because on the record he is 15 and not an adult, also were is this ridiculous rule about only under 5's each free, what happens to all children between 6-15 and he said they pay or eat from children menu, I said we were not even offered a children's menu. The whole incident involved other guests watching in horror as the manager respectably went on and on and was going to charge, only for me saying we are staying two nights and back here tomorrow did he then say OK only this once you can all eat tomorrow from the normal menu's no charge. I walked away in disgust, my wife was upset. Following evening all was sorted, we walked in and staff were all pre-informed but I just can't fathom out what happened, who was the stupid man in charge of the restaurant, was he the restaurant manager, why all the upset. I have been a Platinum Member of the IHG Group for over 10 years and this incident left me feeling rocked by such professionalism from management in this hotel, consequently my wife refuses to ever stay here again and quite frankly so do I. My loyalty number 863628706.
14 April 2015