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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 1582 reviews
84%
Recommend This Property

Ratings Breakdown

1582reviews

  • 5 Stars
    881
  • 4 Stars
    379
  • 3 Stars
    142
  • 2 Stars
    102
  • 1 Stars
    78

Average Hotel Experience

By

12 November 2019

club

Nothing exciting
Courteous/friendly staff
Rooms need updating
Beds are comfortable

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Great Place

By

12 November 2019

platinumelite

Met all my expectations and exceeded a few. Just need the bar to stay open a little later..

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Great for the price

By

12 November 2019

- Comfortable bed for a great price.
- Convenient location.
- Friendly staff.
- The elevator is loud.
- No sidewalks near hotel.

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Great staff

By

11 November 2019

Staff was very friendly including the shuttle buss ( morning crew)

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This hotel made visiting my relative in the hospital very easy ! !

By

10 November 2019

platinumelite

I came to visit my relative in a hospital on Harry Hines. Holiday Inn provided NICE services that made my visit easier:
1) quick shuttle from LOVE Field airport.
2) QUIET place for daytime sleeping ! !
3) The same easy shuttle to/from the hospital (great)
4) lower rate for me as a hospital visitor.
5) quick shuttle back to the airport

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A

By

08 November 2019

A Nice place to stay real nice bar and restaurant in the hotel the breakfast was awesome and enjoyed all of my stsy

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Very close to the American Airlines Center

By

07 November 2019

I loved that it was close to the American Airline Center! I only had to drive a mile and a half to get from A to B.

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Great stay!

By

07 November 2019

Came for an interview at UTSW, and had an excellent night's sleep. Was able to walk to the medical complex.

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Excellent again!

By

06 November 2019

club

This is an easy property to access an is close to a diner and a DART station. Restaurant prices are reasonable and we got a great price that included breakfast

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Good and Bad

By

06 November 2019

The staff here was super nice, courteous and able to make last minute accommodations. The bed was very comfortable and I was able to get a great nights sleep.
Everything was great except for the internal infrastructure. The walls look like it’s falling apart, the elevator shakes and so does the ceiling within the elevator, the fixtures look like they rushed putting them together and it simply looks sloppy.

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Pre booked

By

05 November 2019

Showed continental breakfast and close to hospital. The train ran constantly. Planes kept landing. The smell was awful. Reminded me of a funeral home. Smelled old. Beds were too hard. Tossed and turned all night. Canceled remaining stay and went to another hotel and got a suite for same price with free breakfast. I will not pay 13.99 a plate for breakfast that was advertised to be free.

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the hotel is old

By

05 November 2019

platinumelite

you can’t find restaurant nearby. It is located in nowhere. looks like in downtown area but you have to take train. the hotel is old. just sleep overnight. nothing else you can do.

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