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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 337 reviews
87%
Recommend This Property

Ratings Breakdown

337reviews

  • 5 Stars
    203
  • 4 Stars
    76
  • 3 Stars
    24
  • 2 Stars
    20
  • 1 Stars
    14

Not recommended

By

29 March 2017

Checked in and was NOT acknowledged as a rewards gold/elite member. The check in or check out staff is unfamiliar with offering points or gift at check in?

The main reason I select Holiday Inn for my business trips is that breakfast came included with the government rate. Upon check in I asked for a breakfast coupon and was told that they were unaware of breakfast being included and would consult the manager (manager was not available at check in). In the morning I was told that holiday inn no longer includes breakfast with the government rate. Very disappointing if this is true, I will now look for a hotel that offers free breakfast with government rate when on business.

Someone threw up in one of the two elevators. It was brought up to the desk staff member and he did not take any action to clean up the mess or post signage. Maybe even deactivate that elevator if possible until cleaning staff was available. People continued to use that elevator and complained to the desk staff.

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A reasonable option

By

28 March 2017

club

I stayed here because it was the HQ hotel for the Marine Corp 17.75k race. It was very convenient for the race and for access to 95. The room was comfortable enough and mostly clean, although there was someone else's hair in the shower, which was pretty gross. The walls are not terribly sound resistant, which would normally be a major issue for me, but as nearly everyone in the hotel was there for the same purpose, it wasn't an issue this time. It seems to be the nicest hotel in the immediate area and I'd recommend it for someone who needs to be in the area.

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Clean and quiet

By

25 March 2017

club

Hotel was very clean and it was very quiet. The staff are friendly and easy check out.

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Excellent Staff

By

23 March 2017

club

The staff was great checking in and out. The room was perfect. On my next trip I will be staying here.

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What a surprise!

By

22 March 2017

club

We used this hotel as an overnite stop on the way home from Florida to Ottawa. The hotel was magnificent. It had a wonderful foyer. Cozy bar and was very clean and inviting on a cold rainy nite....my regret was that we could not spend a few nites here!

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Beware of "Military Discounts"

By

19 March 2017

I seriously question this hotel chains claims that they give a "military discount" to families. My "discount" for the room that I booked three weeks before another family member (that did not book with a military discount) was $20 more per night more. When I asked the desk clerk at check-in and then the next morning the front desk manager, about my higher rate neither could explain it and neither would change our "discounted" rate. We were traveling to the area for an event at the Quantico Marine Base. I imagine this hotel gets a great deal of its business from military families with its proximity to the Quantico Marine Base.

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Comfortable bed

By

15 March 2017

club

The bed was extremely comfortable, though I would have preferred softer pillows.

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Surprising

By

15 March 2017

club

Very clean and polite staff I will stay there again

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Amazing

By

14 March 2017

club

Great customer service! Highly recommend this hotel

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No sleeping issues, clean, and friendly

By

09 March 2017

We were in the northern Virginia area for a banquet in Woodbridge. This HI was 10 miles south but $100 less expensive. It was clean, friendly, and provided great beds for restful ssleep.

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Unhappy Customer

By

09 March 2017

Had to change my reservation. Stayed 1 night instead of 2, and then stayed again a couple weeks later. Hotel decided that the 1 night instead of 2 deserved a cancellation fee, and charged my Credit card a nights stay. Refuses to send me an invoice detailing the charges. I do NOT recommend this property to anyone wishing to stay in this area.

Posted byHotelStaff
09 March 2017
Thank you for your feedback. Unfortunately the system is set up to charge a "same day cancellation" fee when the reservation is cancelled or changed within 24 hours before the arrival date. I will make sure the requested receipts will be emailed to you asap. We hope we have a chance to welcome you back soon.
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Comfortable environment from rooms to staff

By

08 March 2017

club

I had a very good time. Staff was pleasant, well informed, outgoing, patient, etc. The location was placed well. A lot of different options when it came to eating out, clubs, gas station, and freeway excess.

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