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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 1291 reviews
91%
Recommend This Property

Ratings Breakdown

1291reviews

  • 5 Stars
    662
  • 4 Stars
    414
  • 3 Stars
    128
  • 2 Stars
    60
  • 1 Stars
    27

The hotel is outdated, vile odor from bathroom

By

15 July 2017

platinumelite

The hotel is old, outdated and vile odor from bathroom. I have to change the room 4 times. Staff are very helpful. I will not recommend based on my experience of my stay.

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Very impressed by the service provided at dinner

By

15 July 2017

A friendly and clean, well run Hotel very conveniently sited for easy access to the city.

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Lovely hotel

By

14 July 2017

club

Lovely hotel with friendly staff and good customer service.
Facilities were really good and I loved the swimming pool and spa.
The only criticism is that the bathroom was very small and the bath needs a refurbishment.

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Weekend break in Edinburgh

By

14 July 2017

platinumelite

Excellent hotel with good bus routes into Edinburgh. Nice pool for morning swim followed by a good breakfast.

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Very nice hotel

By

13 July 2017

Stayed here as other half had a meeting at the hotel, I went along for some retail therapy. Hotel is big, plenty of parking as it shares part of car park with Edinburgh Zoo (in the back garden). Easy access into Edinburgh by bus, takes about 15-20mins

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Welcoming and well run!

By

13 July 2017

club

I had a minor problem with online booking. I phoned the hotel direct and they were friendly and helpful and sorted it right away.

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zoo visit

By

12 July 2017

club

friendly staff food was really nice room was good and the zoo was just next door so it was perfect for my visit

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Comfortable stay

By

12 July 2017

club

Hotel was clean and had good facilities. Staff were friendly and helpful.

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Very clean, great staff but food could do better

By

12 July 2017

club

Very clean hotel with great staff. Food on evening menu could be a lot better - as overcooked/very dry. Whilst bus stop is directly outside, guests should note the hill and steps leading to hotel - especially if carrying heavy suitcases/bags.

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Friendly Staff but rooms need updating

By

12 July 2017

club

The hotel staff are friendly and professional but the rooms and bathrooms although clean, are dated and in need of refurbishment. I only ate breakfast in the restaurant but my experience was good, the standard of the food was good and the restaurant staff were friendly and accommodating.

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Zoo Day Out

By

11 July 2017

Stayed at hotel for visit to zoo with kids. Kids eat free and swimming pool was nice and warm. 2nd stay here and won't be the last.

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Business Stay

By

11 July 2017

club

Good location nice hotel. Did not use many of the amenities as was there for business away from the site

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