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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 733 reviews
94%
Recommend This Property

Ratings Breakdown

733reviews

  • 5 Stars
    442
  • 4 Stars
    213
  • 3 Stars
    50
  • 2 Stars
    17
  • 1 Stars
    11

3 Night Stay

By

25 April 2017

platinumelite

First time in Edinburgh. Found the location of the hotel to be good for our plans (took day trips to Falkirk and Glasgow). There is a bus stop in front of the hotel for easy bus transportation into and out of the city. Parking was free, but limited with tight spaces. A couple of things that would have been good to know upon check-in are that the lights only work if you have a room key placed in the designated slot by the door and also that the AC/heat is set seasonally for the building. We were looking to turn on the AC, but found the thermostat was centrally set to heat. It happened to be cool outside so we opened the windows, however it was not a convenient way to regulate the room temperature. The bed was a bit firm for our taste and the comforter barely fit the bed so when my husband and I got into bed, neither of us were fully covered. The staff was accommodating and provided us with a larger blanket. Overall I would recommend staying at this property.

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Convenient Location with friendly staff

By

25 April 2017

platinumelite

Conveniently located for a reasonable walk into the city or to the nearby Gallery of Modern Art. Plentiful free parking on site. Room was especially clean with all the facilities expected of a standard business hotel. Reception staff friendly, helpful and efficient. Bar/ restaurant was a little gloomy yet adequate,still with friendly efficient staff..

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Lovely stay

By

25 April 2017

We spent 6 nights at the hotel and enjoyed our stay very much. Hotel location is excellent, with easy access to the city centre, rooms are comfortable and clean and breakfast good. Staff was absolutely amazing, friendly and helpful. Dinner options for half board are somewhat poor and kids menu not for healthy eating. Other than that, excellent value for money! Probably the friendliest htk staff I have had the pleasure of dealing with. Thank you.

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Breakfast

By

24 April 2017

club

I felt the breakfast was expensive for the children

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A lovely place to stay.

By

23 April 2017

club

We stayed at the hotel for 3 nights. My husband and I and our four children were kindly provided with two interconnecting rooms on the top floor away from the lift. The rooms had a spectacular view of the city and were fresh, clean and very comfortable. This hotel would be an immediate choice on our next visit to Edinburgh.

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Excellent staff, nice hotel

By

22 April 2017

Our stay at this hotel was very pleasant and broadly in line with what we expect from any well known chain.
The staff were very helpful, courteous and attentive - a definitely plus.
The breakfast buffet had plenty of variety and dinner was reasonable with childrens meals for free.

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Good standard Holiday Inn

By

22 April 2017

The hotel was clean as were the guest rooms and the staff were welcoming and friendly. The guest room was of a good standard clean and well appointed. The dinner menus could have been a bit more varied but what I had was good.
The hotel is just a 5-10 minute bus ride in to the centre of town and is therefore well positioned.
Overall a good stay, much better than the Holiday Inn by the zoo.

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Convenient location with parking

By

21 April 2017

club

Great views of the city from the comfortable clean room.
Friendly efficient staff

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Alles gepasst

By

20 April 2017

Es war alles ok, nur beim Essen im Restaurant war es leider etwas unterdurchschnittlich (Mittagessen).

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Comfortable and clean.

By

20 April 2017

club

More modern than some other Holiday Inns and therefore fresher and brighter feel.
Upgraded room which was a pleasant surprise.
Food experience was average.

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Great experience

By

20 April 2017

club

The hotel was very well presented, with very courteous staff and comfortable rooms. The food was good and the overall value excellent. The city centre was in easy reach by a regular bus service.

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City west Edinburgh, perfect

By

20 April 2017

platinumelite

First class service from staff, and food/services were perfect. Thanks to the team at the Holiday Inn City West. See you again soon. Recommend this hotel, A*****

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