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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 1110 reviews
80%
Recommend This Property

Ratings Breakdown

1110reviews

  • 5 Stars
    561
  • 4 Stars
    260
  • 3 Stars
    125
  • 2 Stars
    99
  • 1 Stars
    65

Front desk staff were great!

By

12 November 2019

club

Front desk staff was wonderful the room was great except for the carpet was stained and gross.

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Beautiful Property, Awesome View

By

11 November 2019

I would highly recommend this property. I travel quite a bit and loved this hotel.

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Excellent Property

By

10 November 2019

Everything was great except for extremely poor service in the restaurant, as they appeared to be understaffed at dinnertime. Very attentive service from front desk and airport shuttle driver. I would use this hotel again, when flying out of FNT early in the morning.

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Nice experience!

By

08 November 2019

club

Good value, great service and clean! Typical solid IHG hotel experience.

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Unsatisfied

By

06 November 2019

club

My husband and I rarely are able to get away and looked forward to going to your hotel. We’ve stayed there several times and always had a good experience. We were both upset with the room and how dirty it was. There were several red stains on the carpet and my white socks were black by the time I went to bed. When I went to get in the shower, there was mold on the floor between the tiles. The molding around the bathroom sink was falling off and the hot tub was dirty.
We were woke up several times during the middle of the night with people yelling and screwing around in the hallway. I understand that part wasn’t the staffs fault, but it was still frustrating.

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Great location - Comfortable Stay

By

04 November 2019

They are in the process of upgrading. So some spaces still need upgrading. The beds are all new and were awesome! staff was very friendly.

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Not the Best

By

01 November 2019

club

I had sleep problems due to the pillows being too fat they cramped my neck. The comforter was nice but too hot, it would have been nice to have a light blanket as a choice. The description of my Executive Suite did not match the room I was given.

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Staff and sevice

By

30 October 2019

club

Staff was excellent very kind.and accommodating thet gave us great directions helped with food told us where restaurants were and how to navigate city

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MCOD stay

By

30 October 2019

club

Hotel was being renovated, so lobby was torn up. Overall experience was great. As noted previously, Renee performed above the call of duty.

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Conference

By

30 October 2019

club

I would not recommend for conferences. Hotel was had paint smell and it entered the rooms. The temperature was cold and the heat could not keep up.

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Not the best Holiday Inn

By

29 October 2019

club

My wife and I were first give a handicap room which did not include a tub or a place to adequatley hang our clothes, we were give another room that we had to to move everything to. The iron did not work and the toilet overflowed. From this room we could hear elevator that woke us up each morning.

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Estadía en Michigan

By

29 October 2019

Como cadena hotelera es excelente, pero si no tienen personal que atienda amablemente y sean atentos esto se sale de la credibilidad del botel

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