Rated 3.9 out of 5 by 259
Rated 5.0 out of 5.0 by RZ43 Good Room, very clean
The overall appearance of the hotel is a little dated, however my room was excellent, staff was very friendly. Both check in and check out was efficient.
June 1, 2015
Rated 4.0 out of 5.0 by Jmc123456 Good Location
This is a great location, although a little off the beaten path. It is within walking distance of shopping and dining. The staff is very friendly and helpful. Although the property is a little older, the rooms have been updated and are very comfortable. There is no elevator and the layout is a little awkward. Still, it was a very good stay. I would recommend this Holiday Inn.
May 31, 2015
Rated 4.0 out of 5.0 by Nan1960 Redeemed
I want to thank Suzanne who responded so quickly to my review and offered compensation that I think was very fair. She exemplified what I would expect for customer service. Also, Jason at the front desk, (I hope I have his correct name) he was very accomodating to our needs and also responded with courtesy and promptness.
I recently stayed at the IHG in Frederick, MD as part of a family vacation. We stayed on our way to the OBX and on our way back from OBX a week later. The first stay was wrought with poor experience from the late check-in to the restaurant service. I complained about the experience, although I understand that the issue with the late check-in was isolated and out of their control due to the laundry equipment being down. I was dissappointed that the experience for the kids was marred, but more dissappointed that nothing was offered as compensation, and as a loyal IHG customer, or even just A customer, I expected more. We stayed on our way back and had a much better experience.
May 30, 2015