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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 519 reviews
93%
Recommend This Property

Ratings Breakdown

519reviews

  • 5 Stars
    303
  • 4 Stars
    150
  • 3 Stars
    31
  • 2 Stars
    25
  • 1 Stars
    10

Great customer service

By

24 July 2017

club

All the staff from front desk, restaurant and maintenance staff were friendly and accommodating. Breakfast was very good with a nice variety.

I had a balcony room overlooking the pool, so while the pool was open, it was noisy. But once the pool closed around 10 p.m., it quieted down.

Overall, hotel was very nice. Loved that there were 4 pillows on my bed. Just wished the mattress was a bit softer and that there were extra blankets. The room was comfortable temperature-wise, but I just like the extra weight of blankets on me when I sleep. This was my second stay at this Holiday Inn, and I would definitely return if I'm in Guelph again.

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Atay

By

23 July 2017

club

Nonfunctioning air-conditioner made it hard to sleep during hot weather

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Great hotel just annoying smell of chlorine

By

19 July 2017

club

I had a great stay at this hotel but the open concept pool made the whole place smell like chlorine. My room was behind airtight doors luckily but meeting rooms and the lobby smelled really bad

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Great stay

By

13 July 2017

We had a great stay. Hotel was very clean and the staff were very friendly. If we are ever in Guelph again this will be our hotel of choice.

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Great location

By

08 July 2017

Comfortable rooms. Fantastic service. Free parking. Staff made us feel welcome. Great location.

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Convenient and comfortable

By

05 July 2017

club

We needed a place to stay in Guelph and this is the most convenient for parking and a good location with comfortable beds and cleanliness

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Kep at Guelph

By

04 July 2017

The staff and everyone seem very friendly. It is easy to see why there at many who always stay at this Holiday inn.In the future whenever I am in town I will stay here also.

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Comfortable rooms and excellent service!

By

04 July 2017

club

Would definitely stay here again! Hotel staff were friendly and accommodating. Food was great at the restaurant too!

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Great customer service

By

04 July 2017

club

Excellent customer service from arrival/check in to departure.

When we had the issue with our first room , it was taken care of with no issues or challenges at all.

All staff were very friendly and helpful.

The Customer service manager is a great asset to your team.

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非常好的服务

By

02 July 2017

club

在上海出差住过浦东假日酒店,印象不错。这次总部开会指定的酒店也是假日酒店,总体感觉很好,由于飞机晚点,到酒店已经很晚,check in 非常快,服务很热情,房间也很舒适,早餐很新鲜,希望品种能更丰富一些。

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Very nice...

By

30 June 2017

platinumelite

We transferred from another hotel in the area which was awful to this one where we had stayed last year. They got us in quickly and we were de-stressed the minute we walked through the door. Very comfortable hotel. And clean... thank you for keeping it nice!

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Very Run Down

By

28 June 2017

To my suprise this location is very run down. Everything is old and in need of updating. The bed was not comfortable and the pillows were the cheapest i have ever seen. This place is not worth the price. Location is nice near the mall if the family is travelling with. Spend the extra $5 and stay elsewhere. Take my word for it!

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