Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 767 reviews
87%
Recommend This Property

Ratings Breakdown

767reviews

  • 5 Stars
    438
  • 4 Stars
    237
  • 3 Stars
    59
  • 2 Stars
    23
  • 1 Stars
    10

床铺舒适,服务一流

By

29 March 2017

club

除了房间略老之外,装修略显陈旧,一些都很好。客服,前台,对人热情,非常非常满意。酒店软件非常好,配套服务很好。

Read More
Read Less

设施不错,服务中规中矩

By

29 March 2017

位置稍微远离游览区域但是交通还是很方便的,酒店设施还可以,入住以后安静,温暖。如果下次来杭州我还是会选择入住的。

Read More
Read Less

房间不错,但是白金,致悦会员连早餐都没有

By

28 March 2017

platinumelite

房间不错,公寓式的房间,有厨房,洗衣机,冰箱。但是白金,致悦会员连早餐都没有,会员待遇太差了,和其他酒店集团会员待遇差很多。

Read More
Read Less

服务不错,但是硬件不行

By

27 March 2017

厕所的地漏臭了夜,电视机的遥控似乎也是坏的,但是员工服务态度还可以,略微弥补硬件上的不足。早餐性价比不高。泳池虽小但也不错。。。。。。。。

Read More
Read Less

中餐价廉物美

By

27 March 2017

platinumelite

前台接待热情专业,中餐厅的菜肴美味可口便宜、水果新鲜好吃,房间清洁干净空调很好无线网络畅通床铺舒适睡眠质量很好。

Read More
Read Less

升级套房

By

27 March 2017

非常好,下雨天之前和我确认到店时间,完了升级套房,非常好,真的非常好,50个字好难凑啊,555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555

Read More
Read Less

餐飲待加強

By

27 March 2017

club

早餐每天變化少,夜宵也顯得漫不經心,有些服務員專業性不足,問什麼都反應不過來⋯國際級的酒店不應該出現這種現象

Read More
Read Less

整体不错,但略有遗憾

By

26 March 2017

入住顺利,服务亲切,有会员识别并升级,整体还是不错的

但是,美中不足的有两点
1.迎宾水果中的香蕉是坏的,我一剥开就震惊了
2.浴室的地漏有问题,洗完澡之后能闻到明显的异味

除了这两点之外还是不错的

Read More
Read Less

非常适合商旅

By

26 March 2017

club

地理位置出众,可能是大多公务出行的最重要要求,其余硬件、服务均体现出假日应有的水平。总之以后类似行程第一选择,也一定会介绍给其他同事优先选择!

Read More
Read Less

假日酒店不错,但很多城市不多

By

26 March 2017

platinumelite

作为长期会员,感觉很不错。以后去不同城市都会考虑继续支持,唯一的问题是感觉杭州这样的城市,假日酒店太少了。以及武汉等城市。

Read More
Read Less

提前问候,确定入住

By

25 March 2017

酒店位置不错,在钱塘江旁边。入住前酒店经理问候,并确认入住。首次入住给予了免费升级。房间整洁干净,设施齐全崭新。唯一不足是套房的卧室空调貌似坏了。早餐厅环境一般。退房后,酒店经理致电问候,并询问需要改进的地方。整体入驻体验不错。

Read More
Read Less

设施需要更新了

By

24 March 2017

上一次住宿离现在好几年了,那时印象很好,这次再来大失所望。下水的味道弥漫房间,冰箱很不干净,淋浴喷头使用效果也很差,建议逐层更新吧。

Read More
Read Less